| Cooperate with Salesperson and Product Manager to ensure smooth transition of programs from closing (PO received) to fulfillment process. | - Ensure all functional groups have reviewed, as applicable, customer and contractual requirements and have provided a methodology to address.
- Review new customer contracts/POs and provide acknowledgement to customers.
- Create “Jobs” folders post-award.
- Assume responsibility as the main point of contact after a contract is awarded/PO is received.
- Support engineering efforts on assigned programs, including review of technical requirements, participation in design reviews, and oversight of system integration activities.
- “Provide technical input and coordination between engineering and program stakeholders to ensure compliance with aerospace/defense standards and customer requirements.
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| Plan and manage programs through the fulfillment process. | - Lead development and management of the Integrated Master Schedule (IMS) in accordance with program requirements, customer milestones, and contractual obligations. Craft and deploy project management tools as needed.
- Maintain open, effective communication among all functions involved in the fulfillment process.
- Maintain constant communication with customers and sales on program status, issues, and resolutions.
- Assess customer satisfaction and provide internal awareness of customer issues and concerns if any.
- Organize and direct program milestones with the customers – for example, KOM (kick-off meeting), SRR (system readiness review), CDR (critical design review), PDR (preliminary design review), SOI (stages of involvement), etc.
- Coordinate and lead customer visits or meetings at customer sites.
- Prepare and deliver reports for customers as needed.
- Promptly and thoroughly answer all questions and concerns from the customers regarding their programs.
- Lead the response to post-award customer documentation by customer such as test results, certificate of conformity (CoC), shipping documents, etc.
- Negotiate scope change impacts with customers.
- Manage commercial or technical changes in programs in cooperation with all functions affected.
- Keep the “Jobs” folders up to date.
- Ensure all contract deliverables are met in a timely and comprehensive manner.
- Establish priorities for each program for the matrixed team, clearly communicate these priorities, and reconcile any resource or other conflicts.
- Oversee schedule attainment by all functions as well as drive for timely functional hand-offs.
- Track the status of programs through the fulfillment process and lead the development of countermeasures whenever programs are falling behind in the schedule or failing to meet customers’ expectations.
- Identify program risks and lead the mitigation of the same.
- Manage and prioritize Engineering requests through the fulfillment process.
- Collaborate with Engineering to ensure products meet customer requirements.
- Coordinate qualification test activities with Engineering and review results for adequacy.
- Work with Product Manager and Supply Chain to address end-of-life components impacting on-going programs.
- Enforce comprehensive production readiness reviews (PRR) and coordinate seamless transition from development/prototyping to production.
- Lead program review meetings (PRM) monthly to communicate program status to the organization.
- Elevate significant issues to upper management.
- For each program, calculate estimate to complete (ETC) and estimate at completion (EAC), monitor actual vs. budgeted expenses, track cost and gross margin, and report on all of them.
- Own full Profit & Loss (P&L) responsibility for assigned program(s), including forecasting, budget management, cost control, and variance analysis.
- Partner with Finance and Operations to ensure program profitability, monitor key performance metrics, and drive corrective actions when necessary.
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