Program Manager

Major/Essential Functions

• Design, implement, and oversee the MVP Peer-to-Peer (C.A.R.E.S.) Program to support the academic, personal, and professional success of military-connected students.
• Recruit, hire, train, supervise, and evaluate student peer mentors and ambassadors while fostering leadership development and professional growth.
• Develop and coordinate monthly student engagement activities, career development workshops, networking opportunities, and community-building events that promote student connectedness and success.
• Connect military-connected students with appropriate campus and community resources through individualized referrals and proactive outreach.
• Build collaborative partnerships with university departments, student organizations, and external agencies to enhance support services for military connected students.
• Participate in the continual development and enhancement of Military & Veteran Programs initiatives andservices.
• Support and promote Green Zone Military Culture Awareness training and other educational initiatives that increase campus understanding of military-connected students.
• Maintain proficiency in applicable federal, state, university, and veterans' education laws, regulations, policies, and best practices.
• Develop and implement program assessment strategies using qualitative and quantitative data to evaluate program effectiveness, student engagement, retention, and learning outcomes.
• Prepare reports, presentations, and annual assessments demonstrating program impact and identifying opportunities for continuous improvement.
• Manage the C.A.R.E.S. marketing initiatives, communications, and promotional materials.
• Represent Military & Veteran Programs at university events, orientations, outreach activities, and community functions.
• Perform other duties as assigned in support of the mission of Military & Veteran Programs.

• Bachelor's degree in Higher Education, or 4 years in related field. (Degree in Student Affairs, Counseling, Education, Public Administration, or a related field preferred.)
• Experience developing or managing peer mentors, ambassador, student leadership, or student success programs within higher education.
• Experience working with military-connected students, veterans, or military family populations.
• Knowledge of holistic wellness frameworks, case management principles, and campus/community referral processes.
• Experience planning educational programming, workshops, and student engagement initiatives.
• Demonstrated experience with assessment, data analysis, and program evaluation.
• Green Zone Military Culture Awareness certification or demonstrated knowledge of military culture.  
• Experience managing higher education grants, marketing, and event planning.

• Strong organizational, project management, and time management skills with the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to build collaborative relationships with students, faculty, staff, and community partners.
• Ability to recruit, train, supervise, and mentor student leaders. Knowledge of student development theory, student engagement practices, and retention strategies.
• Ability to create comprehensive programming that supports various student populations.
• Experience with data collection, assessment, reporting, and continuous program improvement.
• Proficiency with Microsoft Office Suite and university technology systems.
• Knowledge of military culture and the unique experiences of veterans, service members, dependents, and spouses.
• Ability to exercise sound judgment, maintain confidentiality, and appropriately refer students experiencing academic or personal concerns.