Program Manager-MFLC

Position Description & Qualifications

Program Manager

If you love high profile and challenging projects supporting our United States Military and their families, Serco has a great opportunity for you!

As the Program Manager (PM) you will serve as Serco''s primary point of contact for overall Military and Family Life Counseling (MFLC) program execution, ensuring compliance with contract requirements, quality standards, and customer expectations. Lead cross-functional teams delivering non-medical counseling support services, reporting, and surge/on-demand support across assigned locations.

Key Responsibilities

In This Role You Will:

• Provide overall leadership, planning, and day-to-day management for MFLC program performance within the assigned geographic footprint.
• Serve as primary interface to the Government for performance, staffing, risk/issues, and deliverables.
• Lead transition-in/transition-out activities, including staffing plans, credentialing/boarding, and continuity of services.
• Oversee recruiting, hiring, scheduling, and retention strategies for clinical and support personnel; ensure adequate coverage and backfill.
• Manage subcontractors/teammates as applicable; ensure flow-down compliance and performance.
• Implement and maintain quality management processes (e.g., service delivery standards, internal audits, corrective actions).
• Ensure timely and accurate reporting (status reports, metrics, staffing, training/credentialing) per contract requirements.
• Coordinate with clinical leadership to ensure adherence to MFLC program guidance for non-medical counseling, consultation, and outreach.
• Monitor budgets and cost controls (as applicable to contract type); support invoice review/validation and financial forecasting.
• Identify risks, develop mitigation plans, and lead resolution of operational issues affecting service delivery.
• Other duties may be assigned.

Required Qualifications:

To Be Successful in This Role, You Will Have:

• Bachelor's degree (or higher) in business, public administration, health services, behavioral health, or a related field related to the job description listed above.
• 10 years of program/project management experience supporting large, distributed service delivery contracts.
• Be able to demonstrate experience managing staffing, performance metrics, and customer-facing deliverables.
• Be able to demonstrate strong written and verbal communication skills; able to brief senior stakeholders.
• Ability to travel as required (anticipated: 25% within the assigned footprint).
• At least five (5) years of experience with human resource management and worksite/assignment tracking, financial management, and stakeholder communications.
• Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
• A current DoW Secret Level Security Clearance which requires US Citizenship
• Ability to demonstrate understanding, sensitivity and empathy for service members and their families.

Additional Preferred Experience, Education, Certifications:

• Five years of experience supervising Adult or Child/Youth counselors.
• At least two years' counseling experience (within the last five years), post-licensure with current counseling competence through at least periodic, direct service counseling experience.
• At least three years' experience managing SLAs under an incentive-based contract.
• An active Project Management Institute (PMI) Project Management Professional or PMI Program Management Professional (PgMP) Certification.
• Five years of experience working with a military or DoD organization(s).
• Be able to participate in our customer's Oral Technical Proposal Presentation prior to award.

Military Veterans and Spouses are encouraged to apply!

Veterans with a mobile military life and career experience.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Submissions to this requisition may be shared with our contractor and subcontractor partners in this effort.

If you are interested in supporting and working with our U.S. Department of Defense and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The contract is scheduled to be awarded this year, so apply now to meet your future mission and team-mates.

We have multiple positions and locations.

MFLC - Military and Family Life Counseling Services

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.