Analysis Skills, Behavioral Health, Best Practices, Budget Management, Business Administration, Business Operations, Business Performance Management, Business Strategy, Case Management, Change Management, Communication Skills, Continuous Improvement, Contract Analysis, Contract Requirements, Corrective Action, Cross-Functional, Customer Service Operations, Customer Support/Service, Data Analysis, Data Quality, Documentation, Federal Contracts, Federal Government, Finance, Financial Analysis, Financial Compliance, Financial Management, Financial Operations, Financial Reporting, Forecasting, Government, Government Contracts, Healthcare, Healthcare Administration, Healthcare Quality, Leadership, Metrics, Military, Occupational Health, Onboarding, Operational Audit, Operational Improvement, Operational Measurement, Operational Strategy, Operational Support, Operations Management, Operations Planning, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Development, Process Improvement, Profit & Loss Forecasting, Project/Program Management, Provider Credentialing, Public Health, Quality Assurance, Quality Management, Quality Metrics, Reconciliation, Regulatory Compliance, Regulatory Requirements, Reporting Dashboards, Resource Management, Resource Utilization, Risk Analysis, Risk Management, Root Cause Analysis, Security Compliance, Service Delivery, Service Level Agreement (SLA), Strategic Planning, Team Lead/Manager, Technical Support, Test Case, Time Management, Training/Teaching
Do you crave a career that truly makes an impact in people’s lives? Do you thrive on leading complex, mission-critical programs and building high-performing teams? Join Leidos QTC Health Services and help lead a program that directly supports the wellbeing of military families every day.
Leidos QTC Health Services is seeking a Program Manager to lead our Military OneSource Task 6 Non-Medical Counseling (NMC) Program. In this role, you will serve as our primary executive representative to Leidos and provide strategic direction and operational oversight across all functions needed to deliver high-quality, compliant, participant-centered non-medical counseling services.
Primary Responsibilities:
Program Leadership
- Provide overall leadership, direction, and accountability for execution of the Task 6 Non-Medical Counseling Program
- Provide executive oversight of all operational, administrative, provider network, quality, technology, reporting, and financial activities supporting contract performance
- Establish program governance, operational priorities, implementation strategies, and execution plans supporting successful contract delivery
- Ensure program execution aligns with contractual requirements, operational objectives, quality standards, and Leidos program governance
- Foster a culture of operational excellence, accountability, collaboration, innovation, and continuous improvement
Customer & Executive Stakeholder Management
- Serve as LQTC’s executive point of contact for Leidos Program Management regarding Task 6 execution and performance
- Build and maintain strong working relationships with Leidos leadership and key program stakeholders
- Lead executive-level program reviews, operational readiness meetings, performance reviews, and strategic planning sessions
- Provide executive briefings, operational updates, risk assessments, and performance reporting to senior leadership
- Ensure timely communication of program status, emerging risks, operational challenges, and recommended mitigation strategies
Program Governance & Operational Integration
- Establish governance processes supporting integrated execution across recruiting, credentialing, onboarding, provider operations, training, quality, finance, reporting, information technology, and operational support functions
- Ensure effective coordination between internal departments and Leidos-managed workstreams
- Oversee development and execution of integrated implementation plans, readiness milestones, operational schedules, and governance reporting
- Direct cross-functional collaboration to ensure operational consistency, efficient decision-making, and successful program execution
- Monitor overall program health through operational metrics, milestone achievement, and performance dashboards
Provider Network Strategy & Operational Readiness
- Partner with Clinical Operations for provider recruitment, onboarding, credentialing, licensure verification, training, security compliance, technology readiness, activation, and operational deployment
- Coordinate sufficient provider capacity to support contractual access, geographic coverage, participant demand, and operational requirements
- Monitor provider readiness across implementation phases and geographic markets while proactively addressing capacity risks
- Ensure providers satisfy all readiness requirements prior to participant assignment, including credentialing, security, training, system access, documentation, and availability
Quality Management & Contract Compliance
- Establish and oversee the program quality management framework supporting compliance with contractual obligations, quality standards, participant confidentiality, documentation requirements, and applicable regulatory requirements
- Ensure operational readiness to meet or exceed contractual Service Level Agreements and Key Performance Indicators
- Lead provider performance improvement initiatives, corrective action planning, root cause analyses, and quality assurance activities
Risk, Issue & Change Management
- Support proactive identification, assessment, mitigation, and resolution of operational, contractual, financial, clinical, technology, staffing, and implementation risks
- Maintain oversight of program risks, dependencies, assumptions, and operational issues
- Lead decision-making regarding program priorities, resource allocation, and issue resolution
- Coordinate organizational responses to contractual changes, operational challenges, and evolving customer requirements
- Ensure timely escalation of issues requiring executive leadership or customer engagement
Performance Management & Reporting
- Validate reporting methodologies, data integrity, operational metrics, and performance analyses supporting contractual reporting requirements
- Monitor program trends and operational performance against contractual expectations
- Utilize data analytics to support strategic planning, operational improvement, resource optimization, and executive decision-making
- Ensure reporting processes are accurate, timely, traceable, and supported by validated source data
Financial & Business Operations
- Provide executive oversight of contract financial performance, provider payment operations, invoice support, budget management, forecasting, reconciliation, and resource utilization
- Ensure operational processes support accurate provider payment, financial accountability, and contractual compliance
- Monitor financial performance against program objectives while balancing operational effectiveness and fiscal responsibility
- Collaborate with finance leadership to support contract profitability, forecasting, and operational planning
Strategic Planning & Continuous Improvement
- Develop and execute strategic initiatives supporting operational maturity, provider network optimization, technology improvements, reporting enhancements, and participant experience
- Champion innovation and best practices to improve program quality, operational efficiency, and service delivery
- Lead lessons learned activities and implement process improvements supporting long-term contract success
- Promote organizational readiness to support future program growth, evolving customer requirements, and continuous operational excellence
Leadership Responsibilities
- Lead and develop multidisciplinary teams supporting provider operations, credentialing, recruiting, quality, reporting, finance, and program administration
- Establish performance expectations, accountability measures, and professional development opportunities
- Foster collaboration across internal departments and external partners
- Build a culture focused on customer service, operational excellence, compliance, quality, and mission success
Required Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or a related field (master’s degree preferred)
- Minimum of 14+ years relevant practical experience
Preferred Qualifications:
- Demonstrated experience leading complex healthcare operations, behavioral health programs, or government service delivery programs
- Experience leading cross-functional teams across operations, quality, compliance, finance, technology, reporting, and other shared services
- Working knowledge of healthcare credentialing, quality management, operational performance measurement, and healthcare regulatory requirements
- Experience supporting federal government contracts and working with prime contractors and government customers
- Proven ability to lead executive stakeholder engagement, contract execution, strategic planning, and organizational change
- Excellent leadership, communication, financial management, analytical, and organizational skills
About Leidos QTC Health Services
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.
Compensation and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.