Program Manager

Program ManagerOnly qualified Program Manager candidates located near Mountain View, CA will be considered due to the position requiring an on-site presence. Required skills include 8+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch. Candidates should have a track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast. Strong operational craft is needed: expertise in program design, governance models, decision frameworks, and execution tracking (5-7+ years). Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence. Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact. Demonstrated ability to operate at both the strategic level: long-term goals and portfolio shaping, and the tactical level: quarterly performance and operational improvement. Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives. Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments. Passion for customer success and delivering measurable impact for global businesses and experts.Preferred skills include prior management consulting experience, ideally with a top-tier consulting firm such as PwC or Accenture (3+ years).Duties include looking for a business mindset, ideally an ex-consultant from PwC or Accenture. Architect from the ground up: design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives. Organize and mobilize: build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast. Execute flawlessly: drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers. Strategic storytelling and influence: tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels. Partner with senior leadership: engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly. Prioritize with rigor: identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale. Communicate for impact: deliver crisp, relevant updates to diverse audiences: from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps. Resolve and adapt: anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.