Program Manager - MSA Support Contract

Program Manager - MSA Support Contract - Bethesda, MD (#R10272)

Location: Bethesda, MD
Employment Type: Full-time
Hourly Rate: $61.28 per hour

Position Overview:

The Program Manager provides full-time oversight and management of Medical Support Assistant personnel supporting the NIH Clinical Center. This role serves as the primary point of contact for staffing coordination, performance management, compliance, and communication with the Government.

Why Join Us?

• Competitive Compensation: Earn $61.28 per hour.
• Work Schedule: Full-time, 40 hours per week. Flexible schedule aligned with 24/7 hospital operations.
• Professional Growth: Gain valuable experience in a collaborative, innovative, and supportive environment while leading administrative support teams in a federal healthcare setting.
• Impactful Work: Contribute to a mission-driven organization dedicated to improving patient outcomes by ensuring seamless administrative support for clinical research and patient care.

Qualifications:

• Job qualifications & certifications:
  • Experience managing healthcare administrative or clinical support staff
  • Knowledge of federal healthcare environments preferred
  • Ability to coordinate multi-shift staffing operations
  • Ability to obtain and maintain NIH ID badge
• Skills:
  • Leadership and personnel management
  • Strong communication and organizational skills
  • Problem-solving and risk mitigation
  • Familiarity with compliance-driven environments

Key Responsibilities:

• Manage and supervise all assigned MSA personnel
• Coordinate staffing schedules, leave approvals, and no-cost backfill coverage
• Ensure timely submission of qualified replacement candidates when required
• Enforce attendance, punctuality, dress code, and conduct standards
• Oversee compliance with NIH training, badging, and infectious disease requirements
• Serve as escalation point for performance or staffing issues
• Submit reports and documentation as required by the Government
• Maintain contract compliance and service continuity
• Implement corrective action plans when required
• Ensure quality standards outlined in the Performance Evaluation Standard are met