Program Manager Non Tech 3

ManpowerGroup

Redmond, WA(remote)

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JOB DETAILS

SALARY

$28–$32 Per Hour

SKILLS

Air Traffic Control (ATC), Analysis Skills, Brand Positioning, Customer Relations, Customer Support/Service, Data Analysis, Diversity, English Language, Equal Employment Opportunity (EEO), Operational Improvement, Operational Support, Organizational Skills, Portuguese Language, Process Improvement, Project/Program Coordination, Project/Program Management, Quality Metrics, Reporting Skills, Service Level Agreement (SLA), Talent Management, Technical Support, Time Management, Work From Home

LOCATION

Redmond, WA

POSTED

3 days ago

Our client, a leading organization in the technology industry, is seeking a Program Manager Non Tech 3 to join their team. This is a fast-paced operational support role focused on managing and routing internal support escalations. The Commercial Escalations Duty Manager acts as the "air traffic controller" for incoming support cases - monitoring queues, triaging requests, and assigning tickets to the correct engineering or support teams as quickly as possible to avoid SLA breaches. **Job Title:** Program Manager Non Tech 3 **Location:** Remote **Pay Range:** $28/hr - $32/hr **What's the Job?** + Coordinate and manage project activities to ensure timely delivery and quality standards are met. + Serve as a frontline resource to triage incoming cases and direct them to the appropriate teams or managers. + Monitor queues, analyze case data, and assign cases efficiently within established SLAs. + Collaborate with internal teams to resolve escalations and improve support processes. + Generate reports and analyze data to support operational improvements and decision-making. **What's Needed?** + At least 2 years of experience in a customer-facing service role or project management. + Fluent in reading, writing, and speaking English; proficiency in additional languages such as Portuguese is a plus. + Ability to meet security screening requirements as needed. + Flexibility to work shifts, including weekends, and participate in on-call rotations. + Strong organizational skills with the ability to adapt to changing priorities and learn new technologies and policies. **What's in it for me?** + Opportunity to work with a global leader in technology and support innovative projects. + Engage in a dynamic and inclusive work environment that values diversity and professional growth. + Gain experience in support management, escalation handling, and operational reporting. + Work remotely with equipment provided to ensure a productive work setup. + Potential for contract extension based on performance and business needs. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

About the Company

ManpowerGroup

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1948

WEBSITE

https://www.manpower.com

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