Program Manager - Nursing Department

JOB PURPOSE

JVM Solutions is recruiting a Program Manager to serve as the On-Site Supervisor for all contractor Medical Support Assistants assigned to the NIH Clinical Center Nursing Department. This is a Key Personnel position and is essential to contract performance. The Program Manager is full-time and on-site five days per week. The Program Manager must be trained in all MSA duty areas and must be capable of performing in the MSA role as needed. The Onsite Supervisor/Program Manager will be responsible for the overall performance objectives, contract deliverables, quality control, and the placement of qualified personnel in the Nursing Department on this contract.

DUTIES AND RESPONSIBILITIES

All duties shall be performed accurately and timely. All interactions with customers must be performed in a professional manner demonstrating outstanding customer service.

• Ensure all contractor MSA positions are filled by trained personnel at required times; maintain coverage for both planned and unplanned leave including on evenings, nights, weekends, and holidays.
• Coordinate all leave requests with Government supervisors before approving; ensure appropriate coverage before any leave is approved.
• Notify the COR and Government supervisor of any unplanned leave no later than 2 hours before the start of the affected shift and provide the name of the replacement contractor.
• Implement and maintain a central sign-in log or electronic system to ensure all contractor staff are at their duty stations ready to start work at the beginning of their shifts.
• Attend Clinical Center New Employee Orientation, CCND New Employee Orientation, and complete all CC mandatory computer-based training modules.
• Learn and understand all functions contractor staff perform in each location, including applicable deliverables, benchmarks, and Joint Commission standards.
• Train all contractor staff; ensure completion of CC mandatory new employee orientation, CCND orientation, mandatory CBT modules, and all annual training; submit training certificates to the COR by required deadlines.
• Provide refresher training when contractor performance requirements are not met.
• Attend weekly meetings with the COR to discuss recruitment, performance issues, staffing, and process changes.
• Attend meetings with Government supervisors and stakeholders as requested by the Government supervisor or COR.
• Conduct mid-year and end-of-year contractor evaluations; provide copies of end-of-year evaluations to the COR.
• Review and approve all contractor timecards; review and sign weekly differential hour summaries for assigned staff prior to submission to payroll.
• Provide resumes of qualified applicants to the COR and Government supervisor within 5 business days of request; pre-screen all applicants prior to submission.
• Coordinate and participate in all Government telephone and virtual screening calls with candidates.
• Ensure all new contractors complete required DPSAC paperwork, medical clearance documentation, non-disclosure form, drug testing, and IT security training within required timeframes.
• Respond in writing to any event or complaint involving a contractor employee within 24 hours of notification.
• Develop and maintain a proactive Quality Control Program addressing continuous improvement and timely rectification of performance issues.
• Ensure all contractor staff comply with hospital mandatory vaccination requirements and infectious disease control policies.
• Ability to meet all federal medical and security clearance requirements
• Perform MSA duties as needed to support coverage requirements.
• As needed.

QUALIFICATIONS

• Demonstrated 3+ years experience managing or supervising administrative support staff in a healthcare or clinical setting
• Experience with scheduling, timekeeping, employee relations, program budgeting, and performance management in a federal or healthcare contractor environment
• Strong communication skills for coordination with Government supervisors, COR, and contract personnel
• Knowledge of, or ability to learn, NIH Clinical Center systems including CRIS, Enterprise Scheduling System, i-Med consent system, and NIH Business Systems
• High school diploma or GED minimum; additional education or professional experience in healthcare administration preferred

Why Join Us?

• People First, Always: Our core belief is simple, people come first. Whether it's our clients, our patients, our team, or our community, we're committed to treating everyone with respect, empathy, and genuine care.
• Serve Those Who Serve: Your skills will directly impact the health and readiness of our nation's active-duty servicemen and women. By supporting those who protect us, your work helps strengthen our country's defense every single day.
• Real Growth, Real Support: As our practice expands, so do your opportunities for growth. We invest in your professional development and create an environment where your voice is heard and your ideas matter.
• Team That Has Your Back: Collaboration and support aren't just buzzwords here they're built into the way we serve. We celebrate wins together and help each other through challenges.
• Competitive pay, great benefits, and flexibility that respect your life outside of work.

If you want to make a real difference, want your work to serve a higher purpose, and are ready to grow with a team that values what you bring, we'd love to meet you. Join us and make a difference that truly matters.