The First Level Manager oversees the frontline workforce within the Technical Operations District Office of the ATO.
Reporting directly to the District Manager or Technical Services Manager, this role involves managing daily operations, supervising staff, and ensuring the delivery of technical services within the designated Service Area.
Key responsibilities include coordinating team activities, maintaining operational efficiency, and supporting staff development.
The manager acts as a primary point of contact between upper management and frontline personnel, ensuring compliance with policies and procedures.
This position requires strong leadership skills, technical knowledge, and the ability to manage resources effectively to meet organizational goals.