Program Manager Patient Engagement

Responsibilities:

• PROGRAM GROWTH AND BUSINESS ANALYSIS.
         Partnership with key end-user group:
• • Create and own work plans based on annual strategic priorities to support execution and sustainment of patient engagement programs; ensure all project elements are implemented according to objectives, specifications, on schedule and on budget.
  • Lead internal team and stakeholders in their understanding of the benefits of patient engagement
  • Serve as primary contact to all end-users of key platform user group DEDICATED AREA TBD
    
    Program adoption and process improvement: 
  • Create and document program requirements, changes and enhancements by working together with program staff, patient engagement teams, internal partners and/or outside consultants as needed
  • Partnering with the key patient engagement leaders, documents clear business requirements which may will lead to complex workflow rules, data validation, and operationally buy in
  • Working closely with key user groups, ensures that applications meet their needs and keep pace with changes in program operations, policies and/or procedures – this includes monitoring usage of platform and targeting interventions to ensure high adoption and high end-user satisfaction
    
    Report development and Insight generation:
  • Develop and monitor reports and dashboards in alignment with patient engagement best practices
  • Be well informed on key performance indicators and bring insights to business unit where possible
    
• PROGRAM ADMINISTRATION.
• • Create and maintain documentation on existing processes, policies, application configuration and support related materials for users as solutions are developed (working with vendor for documentation where applicable)
  • Manages technology upgrades, including coordination during the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments 
  • Keep application users informed about system functionality and enhancements
  •  Understands all data sources available to marketing and assists in assessments of program integrations. Can perform regular audits to ensure data consistency and accuracy of all data on platform. Provide support to end-users to ensure complete understanding of data available on platform. 
  • Solve program-related problems quickly as they arise, including logging and tracking identified system problems through resolution (managed through appropriate ticketing system)
    
• PROJECT MANAGEMENT.
• •  Provide hands-on, consultative and program management support to optimize delivery of complex programs which require cross-functional support from analytics, technology, and data teams and/ or outside vendors
  • Support and/or lead platform-related projects  
  • Independently manages projects from initiation to completion 
  • Employ strong oral and written communication skills to ensure scope alignment with clients and creative and technical contributors. Construct clear, concise, audience-tailored and error-free communications that delineate expectations, actions requested and relevant implications (i.e. timing, cost, etc.). 
  • Work with the client to understand overarching goals and the business case for projects; identify and define requirements, scope and objectives accordingly.
• PROFESSIONAL DEVELOPMENT. 
• •  Stays abreast of health care, marketing, and technology-related issues to serve as a knowledgeable leader and system resource. Maintains skill levels in technology tools required to perform job requirements. 
    
    
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures 
  • Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:

• Bachelor's degree is required. 
• 6+ years of working in related field is required. 
• 3+ years of managing large projects/programs and/or overseeing teams is required. 
• Master's degree is preferred.