Program Manager, Performance Improvement (Portland)

Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.

Job Summary:

Leads, facilitates, executes, coaches, consults, and educates process improvement teams. Directs organizational deployment of performance improvement, including mentoring, scorecard tracking, and reporting. Supervises personnel with discretion and independent judgment. Manages large programs with substantial budget or impact. Determines tactical approaches, resources, schedules, and goals while applying advanced technical knowledge to solve complex problems

Job Requirements:

Education and Work Experience:

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, or equivalent combination of education/related experience: Required
• Five years' of healthcare experience in quality, patient safety, risk management, or performance improvement: Required
• Two years' of healthcare experience in quality, patient safety, risk management, or performance improvement.: Preferred
• Two years' of direct leadership experience (e.g. supervising, managing, or coordinating people or teams) in healthcare or related setting: Required

Licenses/Certifications:

• Six Sigma Black Belt and Lean Certification: Required within two years of hire
• CCMP or Prosci certification: Required within 2 yeas of hire

Essential Functions:

• Designs, implements, and refines measurement systems to evaluate organizational performance; performs advanced data analyses, interprets results with critical insight, and develops actionable recommendations that drive measurable improvements.
• Guides and empowers cross-functional teams through the process improvement roadmap, setting ambitious yet achievable goals, identifying critical success factors, and facilitating changes that enhance quality, safety, and efficiency.
• Leverages a full range of process improvement methodologies and tools (e.g., Lean, Six Sigma, PDSA) to systematically identify, analyze, and prioritize opportunities that deliver sustainable outcomes.
• Monitors team performance and group processes to ensure alignment with objectives; proactively escalates unresolved barriers to leadership and ensures timely, transparent communication across all levels of the organization.
• Converts process improvements into quantifiable financial and operational benefits, documenting validated results, conducting post-implementation reviews, and securing alignment with operations and finance leaders on realized outcomes.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.