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Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board
Program Manager Perioperative and Procedural Operations @ Pennsylvania Hospital
Job ID: 330941
Category: Business Process Improvement
Work Type: FT
Location: Philadelphia, PA, United States
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Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- The Program Manager will serve as the day-to-day operational lead for building the total joint pathway, coordinating the handoffs, tracking readiness, monitoring KPIs, and making sure the program is organized before cases begin and reliable once cases are underway. This person will make sure there is no drop-off between the surgeon office, scheduling, preoperative intake, anesthesia readiness, nursing, therapy, home care, discharge planning, quality, finance, and operations. This role will also support other perioperative or procedural initiatives when appropriate. The Program Manager will bring structure, follow-up, and KPI discipline to other perioperative priorities.
Responsibilities:
- Outpatient Total Joint Program LaunchtServes as the operational lead for establishing the outpatient total joint program.tMaintains the workplan, timeline, readiness checklist, issue log, follow-up list, and launch materials.tCoordinates the build across surgeon offices, schedulers, preoperative teams, anesthesia, nursing, therapy, home care, finance, quality, supply chain, and operations.tMakes sure each step in the total joint pathway is clear, assigned, and monitored.tIdentifies gaps in the process before they become patient care, access, cancellation, or operational problems.tKeeps leaders informed about progress, barriers, risks, and decisions needed.tHelps build a practical workflow that can be repeated as additional total joint surgeons are added.
- Patient Pathway and Handoff ReliabilitytFollows the outpatient total joint pathway from the surgeon office decision for surgery through intake, optimization, surgery, discharge planning, and post-discharge support.tEnsures patients do not fall through the cracks between the office, hospital or ASC scheduling, preoperative evaluation, therapy, home care, and day-of-surgery teams.tTracks patients who are not ready, missing steps, or at risk for cancellation or delay.tEscalates issues early to the right leader or team.tWorks with clinical and operational leaders to improve communication, reliability, and the patient experience.tSupports onboarding of new surgeon offices and staff as the total joint program expands.
- Metrics, Quality, and ReadinesstTracks key total joint program measures, including scheduling, intake completion, preoperative readiness, cancellations, delays, first case starts, discharge readiness, patient experience, complications, readmissions, and other agreed KPIs.tMaintains simple dashboards, scorecards, and status updates that show whether the program is on track.tReviews trends and help identify where the pathway is working and where it needs improvement.tSupports quality and performance improvement work related to the outpatient total joint program.tHelps ensure that the program follows agreed best practices, selection criteria, readiness standards, and escalation pathways.tPrepares concise updates for leadership meetings, steering groups, and operational workgroups.
- Growth and Standardization tHelps create a practical playbook for outpatient total joint growth.tSupports the addition of new total joint surgeons, office staff, APPs, schedulers, and other team members.tMakes sure new teams understand the workflow, expectations, documentation needs, communication pathways, and performance goals.tLooks for variation between offices or teams and help standardize the best approach.tServes as a connector between clinical leaders, administrative teams, and frontline staff.tHelps make the program less dependent on informal follow-up, individual memory, or last-minute workarounds.
- Perioperative and Procedural InitiativestApplies the same approach to other perioperative priorities: organize the work, define the pathway, identify gaps, assign owners, track KPIs, and escalate barriers.tSupports new program launches, workflow redesign, access improvement, patient flow work, quality initiatives, or other perioperative projects where structured operational support is needed.tHelps create a repeatable approach for launching and improving perioperative programs across Pennsylvania Hospital.tMaintains the outpatient total joint program as the initial and anchor responsibility while supporting broader perioperative needs when capacity and priorities allow.
Credentials:
- Project Management Professional Certification (Required)
- Lean Six Sigma Certification preferred.
Education or Equivalent Experience:
- Bachelors degree And 3+ years Operations Experience in a Complex Healthcare Setting required.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board
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