Program Manager

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights-not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you're looking for more than just a job-and you want to be the spark that ignites lasting change in your community-you'll find purpose here!

Work Location: Pittsburgh, CA

Employment Details: Full Time, Exempt

Compensation: $65,000 - 81,000/year

About the role: We''re hiring a dedicated Program Manager I that will oversee two Permanent Supportive Housing programs. They will have 2 Case Managers and 1 Program Specialist reporting to them.

If you''re passionate about helping vulnerable participants and eager to make a real difference in their lives, we''d love to talk with you!

What you'll do:

Program and Contract Management

• Manage program and staff to achieve all program and contractual deliverables.
• Develop and maintain policies/procedures manual for assigned program(s).
• Manage service-related expenditures and overall approved program budget according to established policies/procedures.
• Manage public and private contracts related to program(s), develop and accomplish applicable scope(s) of work and serve as point-of-contact for funders. Assist with grant applications and contract negotiations. Research, identify, and coordinate within agency to obtain new funding, support, and partnerships.
• Prepare reports for timely submission as required, provide progress reports for internal and external customers, assist in the preparation of year-end grant reports, and other analyses as requested.
• Coordinate program-level and collaborative activities and meetings.
• Conduct periodic case reviews with case managers to monitor applicant's needs assessment, eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques.
• Perform regular file reviews to ensure that case files and service data in HMIS system remains up-to-date, accurate, and complete.
• Ensure completion of participant follow-up at 1, 2, 3, 6, 9 and 12 months to document long-term outcomes.
• Communicate promptly and effectively with other teams to assure close coordination in service delivery.
• Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews
• Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non-discrimination.
• Establish and develop initiatives, partnerships, services, and programs.

Staff Development & Supervision

• Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
• Actively engage in staff development through agency performance management process, ongoing feedback (including regular One-on-Ones), and identification of training opportunities.
• Conduct hiring process following agency Talent Acquisition process. Conduct and coordinate onboarding activities following agency policies and timelines.
• Quickly identify and address performance-related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct.

Agency Leadership, Planning & Evaluation

• Model and promote agency values, customer service, professional standards and Code of Conduct.
• Promote internal collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development.
• Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes.
• Independently and in coordination with Data Analytics and Analytics staff, develop opportunities for program staff and participants to provide input/feedback on program goals and the means of achieving them including exit surveys to gather program participants' input/feedback to identify opportunities for program improvement.
• Utilize evidence-based "best practices" to maximize effectiveness of program(s).
• Other duties as assigned.

What you'll bring:

• Bachelor's degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).
• 3+ years of experience working with low income and/or homeless individuals and families.
• 2+ years of experience in supervising two or more staff.
• Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel).
• Experience with HMIS systems, databases and administrative/office management responsibilities.
• Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.
• Ability/willingness to work flexible hours.
• Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Key Proficiencies you''ll need:

• Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements.
• Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.
• Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies.
• Leadership skills including capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and received constructive feedback, ethics
• Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.
• Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring own work to ensure quality, and the use of office equipment, computer applications and databases.
• Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff.
• Self-motivated and accountable for work time and other agency resources.

Position Requirements:

• A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.