Program Manager

Residential Program Management 
Are you an experienced human services professional with supervisory experience and a talent for program management? As a Program Manager, you will be responsible for the daily operation of the program, ensuring that performance targets are met and that clinical staff is provided with operational training.

• Manage program staff by providing continuous coaching, feedback, and progressive discipline when necessary 
• Assign caseloads, evaluate performance for quality assurance, conduct new employee orientation, and manage staff development and training 
• Supervise and manage assigned staff, including performance evaluations and scheduling; resolve employee relations issues as needed; make decisions related to employment Supervise clinical and crisis management and establish on-call duties 
• Develop and maintain working relationships with all individuals served, families, funding sources, and regulatory agencies, as appropriate, and monitor their satisfaction with services 
• Project revenue and monitor monthly expenses in conjunction with program goals 
• Promote and market programs to funding sources, community agencies, families, and related groups; ensure a timely response to all requests for information, services, and documentation 
• Monitor compliance with all regulatory, contractual, corporate, and legal requirements; ensure that all records are accurate and up-to-date Maintain knowledge of clinical standards and ensure compliance in terms of treatment interventions 
• Serve as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.) 
• Monitor the availability and efficacy of community-based support and other supports required by the program 
• Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements 
• Recommend policies and procedure to enhance program efficiency, using technical and analytical tools to measure performance and productivity 

Qualifications:

• Bachelor’s Degree in Social Work, Psychology, or related field required 
• Five or more years of relevant experience and at least one year of supervisory experience 
• Licensure as required by state 
• Driver's License for minimum 1 year and also good driving record
• CPR and First Aid certifications 
• Strong communication skills with ability to build rapport with others 
• Self-motivated and detail-oriented with ability to multi-task 
• Well-organized with ability to prioritize workload and meet deadlines 

Why Join Us?

• Compensation/benefits package for full-time employees.
• 401(k) plan
• Paid time off and holiday pay
• Complex work adding value to the organization’s mission alongside a great team of coworkers 
• Enjoy job security with nationwide career development and advancement opportunities 

We have meaningful work for you – come join our team – Apply Today!