Program Manager

• Drive growth, engagement, and retention across the Company’s Live Community and Discord pilot.
• Create programs that encourage seller participation, peer-to-peer learning, and community growth.
• Develop scalable onboarding, engagement, and recognition strategies that foster long-term community health.
• Stand up and manage a gated Discord experience for active Live sellers.
• Design community structures, engagement programs, and governance models that create a trusted and valuable environment.
• Evaluate community performance, seller sentiment, and engagement patterns to determine Discord's long-term viability as a seller engagement platform.
• Execute content and editorial strategies that keep sellers informed, educated, and engaged.
• Partner with Product Marketing and Live teams to amplify product launches, feature updates, best practices, and seller success stories.
• Ensure a consistent seller experience across both Community and Discord platforms while leveraging the unique strengths of each channel.
• Plan and execute virtual events that provide meaningful value to Live sellers.
• Develop programming such as office hours, AMAs, workshops, networking sessions, seller spotlights, and product update events.
• Collaborate with internal experts and community leaders to deliver compelling educational experiences.
• Establish mechanisms to gather and synthesize seller feedback across community channels.
• Surface actionable insights that influence product development, seller experience improvements, and program strategy.
• Serve as a trusted voice of the seller across cross-functional teams.
• Partner with external community management agencies to ensure effective moderation and community support.
• Develop scalable processes for community operations, moderation, member management, and engagement reporting.
• Define success metrics and regularly communicate community performance and recommendations to stakeholders.

• 5 years of experience building, managing, or growing online communities, customer programs, creator ecosystems, or marketplace communities.
• Proven success developing engagement strategies that drive participation, retention, and advocacy.
• Experience creating community programs that foster meaningful peer-to-peer connections.
• Hands-on experience managing communities on platforms such as Discord, Slack, Reddit, Client Groups, forums, or similar environments.
• Experience launching new community initiatives and scaling engagement programs.
• Strong project and program management skills with the ability to manage multiple workstreams simultaneously.
• Experience developing content strategies, editorial calendars, and community communications.
• Proven ability to plan and execute virtual events and engagement programs.
• Strong written and verbal communication skills with an ability to engage diverse audiences.
• Ability to analyze engagement data, identify trends, and translate insights into actionable recommendations.
• Experience gathering customer feedback and influencing cross-functional stakeholders.
• Comfortable balancing strategic planning with hands-on execution.
• Experience partnering with Product, Marketing, Operations, Customer Experience, or Community teams.
• Ability to influence stakeholders and align multiple teams around shared goals.
• Experience managing agency or vendor relationships is a plus.

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