Program Manager-Primary Care Service Line

Description

The Program Manager - Primary Care Service Line reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager - Primary Care Service Line will be responsible for a portfolio of strategic and operational projects with regards to Northwestern Medical Group and Northwestern Medicine. The Program Manager - Operations, NMG will develop project work plans and performance metrics, monitor work plans and metrics to assure activities are executed on-time and on-budget, coordinate the internal and external resources to complete activities as assigned using established Process Improvement and Project Management Methodologies. The Program Manager - Primary Care Service Line will effectively communicate at all levels of Management and will work closely with managers, directors and clinicians to develop work plans, metrics, resources and implementation support to achieve the NMG's strategic goals and objectives.

Responsibilities:

• Support implementation of strategic initiatives including annual goal development and goal portfolio management
• Become in-house DMAIC process improvement leader
• Represent senior management with regards to all NMG initiatives.
• Assist in development of annual goals and objectives
• Assist in review of long range plans. Ensure integration of campus, IT and other plans with the NMG Long Range Financial Plan
• Research and develop internal and external communications including presentations, speaking points, correspondence and other written materials.
• Provide support to projects as assigned in support of senior management and business processes
• Develop and coordinate agendas, presentations and written materials for senior management and other NMG/NMHC management meetings.
• Lead cross-organizational projects to address issues and opportunities in a creative, effective and strategic manner
• Support key division management functions such as annual budgets, human resource initiatives and operations
• Organize and actively participate in planning other senior management functions.
• Provide proactive, clear, concise and timely Communications regarding project status and overall performance reporting among team members, NMG Executives (project sponsors) and vendor partners; Facilitate continuous exchange of ideas, information and project developments.
• Responsible for developing and maintaining productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities. Must be able to effectively manage project risks, issues and problems that arise within the project and recommend mitigation strategies, as needed, to achieve the desired results.
• Demonstrated Knowledge of Operations and Project Goals: Recommends solutions that add value, strengthen project or operational outcomes, exhibits and understanding of Sponsor or user needs.
• Achieves Results: Accountable for delivering projects on-time and on-budget including successful execution/ activation, closeout and stabilization that meet stated Sponsor and stakeholder outcomes.

Qualifications

Required

• Bachelor Degree in Business Administration, Healthcare Management, Communications or related field.
• Strong Knowledge of Microsoft: Word, Excel, Power Point, and Project
• Demonstrated project management and organizational skills.
• Demonstrated analysis and problem solving skills.
• Excellent oral and communication skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Minimum 5-8 years project or program management related experience.

Preferred

• Master's degree, MBA or MHA preferred, or Professional Certification in area of expertise

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.