Program Manager

Summary:

• Location: Richmond, VA
• Work Mode: Onsite

Responsibilities:

• Lead and manage end-to-end program delivery, ensuring alignment with scope, timelines, budget, and quality objectives.
• Act as the primary company-facing point of contact, building strong relationships with business and executive stakeholders.
• Define program roadmap, governance framework, and execution strategy.
• Oversee multiple projects, ensuring integrated planning, execution, and delivery.
• Drive risk management, issue resolution, and escalation handling across the program lifecycle.
• Ensure effective communication, including status reporting, progress tracking, and executive updates.
• Coordinate with onsite and offshore teams, ensuring seamless collaboration and delivery alignment.
• Monitor program performance using metrics, KPIs, and dashboards, ensuring continuous improvement.
• Ensure adherence to organizational processes, compliance standards, and best practices.
• Support financial management, including budgeting, forecasting, and cost optimization.
• Drive client satisfaction through high-quality delivery and proactive engagement.

Requirements:

• Minimum 10 years of overall IT experience with 5 years in Program/Project Management.
• Proven experience managing large-scale programs or multiple projects in an enterprise environment.
• Strong expertise in stakeholder management, client handling, and delivery governance.
• Experience working in onsite-offshore delivery models.
• Solid understanding of project management frameworks and methodologies (Agile, Waterfall, Hybrid).
• Demonstrated ability to manage risks, budgets, schedules, and dependencies effectively.
• Excellent communication, leadership, and negotiation skills.

Preferred Skills:

• Experience in the Healthcare domain is highly desirable.
• Familiarity with Salesforce/Digital Transformation programs is a plus.
• PMP/PRINCE2/Agile certifications preferred.
• Experience with tools such as JIRA, Confluence, MS Project, reporting dashboards.