Job Description
Say hello to Ring and Blink. We"re creating products that make homes more secure. The Ring team is making neighborhoods safer with innovative security products and services, including the Ring Video Doorbell, Cameras, and Neighbors App. The Blink team is on a mission to end homeowner worry by providing a reliable, affordable, and easy-to-use video monitoring system. We"ve created battery-powered indoor and outdoor cameras and are developing new products, from chip design to complete end-user systems.
The Customer Support New Product Introduction Program Management Office (CS NPI PMO) bridges innovation and implementation across Ring and Blink product lines. We orchestrate the integration of new programs, products, policies, and features into our customer support ecosystem, partnering closely with Product Management, Go-to-Market teams, and CS Operations to transform launches into frictionless customer experiences.
Key job responsibilities
- Own and manage customer support readiness projects for new Ring and Blink launches, ensuring all support touchpoints are prepared for day-one customer interactions
- Drive cross-functional collaboration across Product Management, Go-to-Market teams, and CS Operations to align on launch timelines and support requirements
- Leverage AI tools to accelerate NPI readiness workflows, including automated project intake, status reporting, risk identification, and stakeholder communication
- Use generative AI to draft, refine, and standardize NPI deliverables such as launch readiness assessments, support enablement plans, knowledge articles, and cross-functional communications
- Apply AI-driven analysis to identify patterns and risks across your project portfolio, proactively surfacing dependencies, timeline conflicts, and resource constraints
- Automate repetitive PM tasks (meeting notes, action item tracking, status roll-ups, stakeholder updates) using AI tools to increase capacity
- Identify risks early, ask the right questions, and drive timely decisions across stakeholder groups
- Clear blockers and escalate appropriately when dependencies threaten launch timelines or support quality
- Facilitate effective meetings with the right stakeholders, driving both detailed discussions and high-level alignment
- Incorporate customer feedback and support insights to inform launch readiness decisions
Numbers & Facts
| Location | Hawthorne, CA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
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