Duration: 6 months
Job Summary:
We're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming.
As the head of the Scaled Programs team, you will lead both internal customer success managers and outsourced vendor teams to drive lead generation, qualification, and customer engagement. You will collaborate cross-functionally with Product, Marketing, and Data to ensure our scaled advertisers receive the right level of service and support throughout their lifecycle.
Key Responsibilities
- Strategy & Revenue Ownership: Own the strategy, execution, and outcomes of vendor and partner programs across lead generation, qualification, and support. Be directly accountable for scaled advertiser revenue via our self-serve platform, and continuously optimize outsourced programs through training, scripting, and performance management.
- Team Leadership: Oversee vendor training and quality assurance programs to ensure consistent and high-quality customer interactions and business outcomes.
- Customer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfaction.
- Operational Excellence: Define tools and processes that allow internal and external workflows to scale.
- Performance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of support and lead generation initiatives, regularly analyzing performance data and making data-driven recommendations for optimization.
- Customer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap.
- Cross Functional: Partner with Product, Marketing, and Data to align customer experience strategies and ensure feedback loops are in place.
Who You Are
- Proven experience (5 years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment.
- Experience in first line management (1 year) in sales, account management or customer success.
- Experience managing outsourced vendor programs for sales, customer service or customer success.
- Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutions.
- Strong leadership skills with experience managing and developing high-performing sales, account management or customer success teams.
- Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs.
- Skilled in change management and process optimization in fast-paced environments.
- Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels.
- Bachelor's degree in Marketing, Business Administration, or related field.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140