Program Manager

Company Overview:

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Program Manager. The Program Manager oversees and supports the program that provides comprehensive Firearms Detection Canine services within the San Francisco, Los Angeles, Seattle and New York areas for a high profile customer. The Program Manager will be responsible for managing all Allied Universal® Enhanced Protection Services personnel supporting the program and will be the primary Point of Contact and follow all rules and regulations required by the Client.

RESPONSIBILITIES:

• Serve as the primary onsite point of contact for the Client and liaison with MSA Management
• Ensure timely resolution of staff performance issues, including adherence to policies and procedures, tardiness, absence and / or violation of the Customer’s policies and procedures
• Ensure contract operations are executed in a professional manner, in adherence to all policies and procedures
• Ensure all handlers are adhering to the expectations of the client as well as MSA policies and procedures; develop and implement performance improvement plans; monitor employee performance, administer disciplinary action up to and including making decisions to terminate employment
• Manage and monitor employees to ensure all contract compliance requirements are met; design and implement internal audit and recordkeeping process
• Review TTPs (Tactics, Techniques, and Procedures) for security enhancements and submit recommendations for improvement
• Coordinate staff scheduling of assigned personnel and resolve scheduling conflicts
• Generate security metric reports of activity by week, month, quarter, and year or as assigned by the Client; reports shall include number of alarms, alarm severity, alarm/incident status and alarm resolution; metric reports shall be provided to the Customer on a regular basis and as requested by the Customer
• Understand and report on KPI's as requested by the Customer
• Create and track monthly and quarterly financial reports and ensure accuracy
• Attend periodic meetings with the Customer to discuss ongoing contract performance, KPI's reporting metrics, and other topic areas as designated by Client
• Work closely with the facilities staff to be aware of facility issues, maintain knowledge of the infrastructure

QUALIFICATIONS (MUST HAVE):

• Minimum of four (4) years of experience as a canine handler with MSA Security
• Minimum of four (4) years of experience in law enforcement or military operations in a supervisory/management-level position
• Excellent communications skills, both oral and written
• Capable of delegating tasks and from time to time meet with stakeholders along with the General Services Administration
• Demonstrate proficiency with conflict resolution techniques
• Ability to collaborate with other departments to fulfill business needs
• Ability to evaluate program effectiveness and ensure operation efficiency and quality control

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience managing projects and/ or customer accounts
• Completion of an MSA Firearms Detection Canine Handler course
• Bachelor’s degree in law enforcement or criminal justice related studies
• Eight (8) or more years of service in any military branch or law enforcement agency

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Paid time off offered at an accrual rate of 1 hour per 25 hours worked on a weekly basis
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

PAY: $90k to $95k per year

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.