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Program Management Jobs in Santa Fe, NM

Program Manager

Stride, Inc.

Santa Fe, New Mexico

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JOB DETAILS
SKILLS
Administrative Certification, Alliance/Partner Management, Background Investigation, Billing, Budgeting, Business Administration, Business Growth, Campaigns, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Satisfaction, Disciplinary Action, Internet/Online Service, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Mentoring, Plan Meetings, Problem Solving Skills, Project/Program Management, Regulatory Compliance, Remote Team Management, Sales, Service Delivery, Staff Development, Staff Training, State Laws and Regulations, Strategic Planning, Team Building, Team Lead/Manager, Time Management, Training Program, Training/Teaching, Willing to Travel
LOCATION
Santa Fe, New Mexico
POSTED
Today
Job Description

06Summary: The Program Manager serves as the school liaison for online services and program platforms. This role will work closely with the on-site principal to help with annual planning and supervising the instructional program. With a strong focus on customer relationships, this role is an ambassador for Stride, Inc. with the community and civic groups and ensures compliance with the requirements of federal, state and local agencies.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
  • Function as a key point of contact for account ongoing planning, implementation, and support
  • Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members.
  • Coordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
  • Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
  • Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
  • Escalates technical issues and determines the best resources for remediation.
  • Provide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans
  • Supervise, monitor, observe, and evaluate designated teachers and staff on their performance and responsibilities in the achievement of school goals and priorities, and provide regular and specific feedback and recognition on employee performance to produce desired results
  • Monitor departmental compliance with accountability measures
  • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
  • Maintain knowledge of any state law or administrative requirement for assigned areas and understanding the ramification of any changes to the operations of instructional services in their area.
  • Collaborate with other Stride departments in support of company initiatives
  • Perform other duties/responsibilities as assigned by his/her direct supervisor

Supervisory Responsibilities: Directly supervises 10+ full-time equivalent (FTE) employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:
  • Master's degree in Educational Leadership or relevant field AND
  • Ten (10) years of related professional experience AND
  • Five (5) years of leadership OR
  • Equivalent combination of education and experience
  • Demonstrated leadership, management, interpersonal relations and communication skills.
  • Proven business experience and acumen.
  • Owner of a line of business or school budget.
  • Experience building a leadership team of top talent and creating an environment that supports active listening and willingness to share different viewpoints.
  • Successful creation of strategic partnerships that enable business growth.
  • MS 365; Web proficiency.
  • Ability to travel up to 25% of the time
  • Ability to clear required background check

DESIRED Qualifications:
  • Experience leading a remote team
  • MBA

Certificates and Licenses: Valid appropriate state administrative license as required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This is a home-based position. This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state except Colorado.
COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as t

About the Company

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Stride, Inc.

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