Program Manager & Scheduler

The Program Manager & Scheduler is the liaison and point contact for clients and contract auditors. This individual is responsible for coordinating audit schedules between clients and auditors and relay any updates to external and internal teams. Roles and Responsibilities: Lead client communication and producer meetingsManage contract auditors and track audit schedules and timelinesNotify auditors of scheduled audits via emails and phone callsCoordinate with clients on upcoming deadlines and scheduling of auditsNotify auditors of changes in audit schedules, biosecurity, and/or timelinesCommunicate any audit delays or issues with clients and internal teamParticipate in regular calls with Packers, Industry groups, and certification organizationsAttend meetings and webinars to stay abreast of industry updatesAnswer client and auditor inquiriesSource new auditors for programTrack auditor performance and client satisfaction for future auditor placementMaintain detailed record of status for each client and escalate any high priority needsDevelop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teamsOther duties as assigned Required Skills: Agricultural background and experienceBachelors Degree in Animal Science or related agriculture field and/or 10 years related experienceIndividual needs to be flexible with their audit scheduling as changes occur with clientsExperience with customer service and/or management of contractorsAttention to details and ability to track communicationStrong ability to provide personable customer service while driving for action with given deadlinesExcellent knowledge of Microsoft OfficeExceptional communication skillsStrong aptitude for professionalism and courtesySelf-motivated with a desire for continuous learningAbility to take directionAbility to multi-task and manage priorities effectively and efficientlyMust have a team player attitude Supervises: Staff & Independent Contractor Auditors Physical Requirements Able to lift and carry up to 35 pounds.Able to use standard computer keyboard on a frequent basis.Able to sit for up to 8 hours.Adequate vision to read and analyze reports, emails, and other written documents.Able to hear and understand spoken communications during meetings, phone calls, and presentations. Working Conditions: Urbandale, IA officeTravel: 0-5% Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.