10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
Demonstrated ability to lead programs involving 5–10 Agile teams across geographies and business units.
Strong experience in stakeholder management, executive reporting, and change management.
Excellent organizational and communication skills.
Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
SAFe Program Consultant (SPC) or SAFe Agilist certification.
Experience with tools such as Jira, Confluence, Aha! Smartsheet, and Miro.
Background in enterprise SaaS product delivery.
Cross functional IT program management
Executive reporting & communication
Dependency management
Experience with PI Planning
Numbers & Facts
Location
Santa Clara, CA
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Agile Programming Methodologiesunmatched
Atlassian JIRAunmatched
Change Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Service Operationsunmatched
Customer Service Systemsunmatched
Customer Support/Serviceunmatched
Functional Programming Languagesunmatched
Information Technology & Information Systemsunmatched
Investment Managementunmatched
Leadershipunmatched
Lean Manufacturingunmatched
Organizational Skillsunmatched
Project/Program Managementunmatched
Salesforce.comunmatched
ServiceNowunmatched
Software as a Service (SaaS)unmatched
ZenDeskunmatched
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