Program Manager, Site Operations and Executive Experience

Program Manager, Site Operations and Executive Experience - Google Careers

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Program Manager, Site Operations and Executive Experience

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corporate_fareGoogleplaceSunnyvale, CA, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.

• 5 years of experience in program management, event operations, or managing an executive briefing center.

• Experience in Google Workspace and Salesforce.

Preferred qualifications:

• Experience proactively anticipating operational, compliance, or program risks and developing immediate mitigation strategies.
• Ability to prioritize workloads, gracefully adapt to unanticipated issues, and provide culturally aware context for international visiting groups.
• Ability to identify and evaluate new operational initiatives (e.g., center expansion, technology upgrades) to enhance the partner/client experience.
• Ability to persuade senior leaders, handle objections, and maintain composure in high-pressure executive engagements.

About the job

As a Program Manager, Site Operations and Executive Experience you own the strategic operations and programmatic vision for our flagship Executive Briefing Center (Cloud Space). You will be responsible for architecting an exceptional, "customer-ready" environment that hosts Google Cloud's most critical global CxOs and enterprise partners. Operating with a high degree of autonomy, you solve complex operational ambiguities, set strategic priorities, and drive cross-functional alignment across Real Estate and Workplace Services (REWS), Security, and internal executive teams. While you do not directly manage the Event Management vendor teams, you provide strategic oversight, ensuring the execution of a flawless, white-glove customer experience.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $197000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Drive operational direction for the flagship Experience Center, prioritizing future business needs and supporting regional escalation leads.
• Lead on-site vendor strategies (catering, security, hotels), establishing performance metrics and process improvements without direct headcount.
• Act as a trusted advisor to visiting executives, hosting facility tours and high-profile global delegations with cultural awareness.
• Partner with internal real estate teams to manage remodel projects, ensuring a premium aesthetic and high facility standards, and analyze space utilization metrics and feedback to optimize site playbooks, scaling operational best practices to global locations.
• Oversee operational budgets, mitigate engagement risks, and serve as final QA lead for technical and hospitality readiness.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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