Program Manager - Student Leave of Absence

Program Manager - Student Leave of Absence

Salary

$49,822.00 - $58,614.00 Annually

Location

Main Campus - Orem

Job Type

FT Exempt Salaried Staff

Job Number

FY2606138

Division

VP Student Affairs

Department

Student Success Center

Opening Date

06/24/2026

Closing Date

7/8/2026 11:59 PM Mountain

First Review Date

07/01/2026

Required Documents Needed to Apply

Resume

Cover Letter

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Join Utah Valley University in a role focused on supporting student success during some of the most critical moments in their academic journey. As the Program Manager for Leave of Absence, you will lead a program designed to help students navigate time away from the university with clarity, care, and a strong path toward return. Your work will directly impact student persistence by developing individualized success plans, maintaining meaningful communication, and ensuring students feel supported before, during, and after their leave.

This position offers the opportunity to combine leadership, data-driven decision-making, and student-centered service in a collaborative environment. You will oversee program operations, supervise staff, analyze trends, and continuously improve processes to better serve students. Ideal for someone who is detail-oriented, compassionate, and committed to student achievement, this role provides a meaningful way to help students overcome challenges and successfully re-engage with their educational goals.

Summary of Responsibilities

• Strategically creates and implements timely personalized outreach campaigns focused on students who are: leaving, currently on leave, or just returning from a leave, to enhance their success and completion. Oversees the university Leave of Absence Program, updating processes when needed to ensure proper care is given to students in need while ensuring implementation of the programs mission, goals, and objectives.

• Meets with students to aid them through a smooth transition process, collects qualitative data on student needs, and establishes a relationship for future student success.

• Daily supervision of Leave of Absence Staff. Provide training, content, and updates on university resources, departmental procedures, and campus protocols. Meet with staff once a week to set clear expectations for tasks, provide support when needed, and offer opportunities for professional development.

• Manages, creates, and maintains student outreach data and spreadsheets pulled daily from university data management systems. Analyzes data for strategic planning and program and research measurement, implements necessary improvements to databases, and implements updates based on best practices.

• Provides evaluation information to assess progress toward achievement and goals of the program. Facilitates cooperative and collaborative institutional relations to ensure understanding and alignment with the purpose of the LOA process. Trains staff on new or existing LOA functionality as needed and serves as a resource for questions and concerns.

• Other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree and two years of experience related to the Summary of Duties; OR any combination of education and experience totaling six years.

Preferred Qualifications:

• Experience with Banner student information systems and data management best practices.
• Four to five years of relevant experience.
• Spanish or additional language proficiency.

Knowledge / Skills / Abilities

Knowledge

• Knowledgeable and familiar with customer relationship management.
• Knowledgeable and familiar with student development theory and practices.
• Knowledge of relationships between manual and automated processes.
• Knowledge of confidentiality requirements regarding FERPA regulations.
• Knowledge of Banner student data management and best practices preferred.
• Knowledge of staff supervision best practices.
• Knowledge of UVU processes, resources, and values.

Skills

• Strong interpersonal and communication skills.
• Confidence and skill in leading and managing employees.
• Skills in interpersonal problem-solving, decision-making, and public relations.
• Skills in organizing and maintaining records.
• Skills in program maintenance, measurement, and organization.
• Skills in database management.
• Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.
• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
• Ability to follow directions and work with little to no supervision.
• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
• Ability to work effectively with a wide range of constituencies in a broad community.
• Ability and commitment to provide excellent customer service and a willingness to be a team player.
• Ability to instruct, motivate, and advocate for UVU Students.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you have experience working with or managing a leave-of-absence program?

• Yes
• No

02

Do you have experience managing or overseeing a student support or case management program?

• Yes
• No

03

Are you experienced in creating and implementing targeted outreach or communication campaigns?

• Yes
• No

04

Do you have experience meeting with students to provide guidance, support, or success planning?

• Yes
• No

05

Have you supervised staff, including providing training, setting expectations, and supporting professional development?

• Yes
• No

06

Do you have experience using student information systems (e.g., Banner) or similar databases?

• Yes
• No

07

Are you experienced in collecting, managing, and analyzing data to inform program improvements?

• Yes
• No

08

Do you have proficiency in Spanish or another language?

• Yes
• No

09

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

10

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu