PROGRAM MANAGER, Study Abroad

The Program Manager is responsible for informing, advising, admitting and retaining BUSAs applicants Boston University Study Abroad (BUSA) programs assigned to him/her. Under the supervision of the Assistant Director for Enrollment Services, s/he serves as the primary contact and source of information in the Study Abroad office for each program, addressing issues related to specific program features (academics, housing, extracurricular excursions, on-site administration); program-specific prerequisites and application procedures; admissions decisions; pre-departure information and advising; liaising with the site as required. Program Manager also participates in various recruiting initiatives.

Essential Functions Essential Function 1:

• Serves as the primary contact and source of information for assigned portfolio of study abroad programs. Manage admissions processes, including advising, application review, admissions decisions and enrollment retention. Advise students on all aspects of program; conduct individual advising meetings and facilitate program information sessions as needed. (30%)

Essential Function 2:

• Coordinate post-acceptance process: communicate regularly with accepted students, prepare program-specific informational and pre-departure materials, provide detailed immigration requirements and instructions, conduct pre-departure and re-entry programming, and assist with program evaluations. Stay current with country-specific visa regulations; provide accurate guidance and assist with visa processing. Maintain, manage and track written communication with program participants. (30%)

Essential Function 3:

• Manage and maintain Pre-departure Pages for all programs in assigned portfolio, ensuring they are accurately updated and clearly articulated each semester. Pre-departure pages and In-Country Guides should be reviewed regularly with site staff to keep information consistent. Collaborate with relevant colleagues in Study Abroad and Global Support to update all program materials (website, one-sheets, brochures, outgoing email communications etc.) as needed. (15%)

Essential Function 4:

• Communicate regularly with Assistant Director, Enrollment Services, as well as program sites, about enrollment numbers, admissions, and pre-departure. Elevate any student, parent, program or other issues to Assistant Director, Enrollment Services, and program site staff as appropriate. Address any disciplinary issues with students prior to their departure and when necessary, rescind admissions decisions based on information provided to BUSA by the office of Judicial Affairs. Advise appropriate staff of any disability issues that accepted students disclose. (10%)

Essential Function 5:

• In coordination with senior leadership of BUSA, and as the program expert for your assigned portfolio assist with projects/issues as needed, including: academics, program development, health & safety, finance and operations. In addition, communicate with advisors and colleagues in other departments both on and off campus as needed. Communicate with program participants and site staff as appropriate. (10%)

Essential Function 6:

• Maintain familiarity with BUSAs full portfolio of programs, facilitate general advising sessions, and staff walk-in hours. In coordination with the Associate Director, University Relations, participate in recruiting initiatives including BUSAs Family Weekend Parent Reception, fall and spring Study Abroad Expos, open houses and information sessions for prospective students, class visits, and other events as required. Represent BUSA at study abroad fairs for selected partner universities as assigned; coordinate pre-visit planning, complete recruiting report; and ensure any requisite follow-up. (5%)

• Bachelor's Degree in education or related field (Masters preferred)
• Minimum of three years of experience in higher education with emphasis on study abroad admissions.
• Knowledge of a second language and international experience abroad strongly preferred.
• Excellent Microsoft Office skills and database applications; WordPress experience preferred.
• Excellent public speaking, presentation and writing skills are essential, along with managerial, organizational, and administrative skills; high level of self-sufficiency; personal and professional knowledge of international education and BU study abroad programs; knowledge of a second language. 
• Strong interpersonal skills. 
• Must be able to balance competing priorities and manage work cycles that are tied to the admissions calendar and includes intense work times.
• Occasional travel and irregular hours may be required. 
• Driver's license preferred for occasional off-campus recruiting