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Job Type
Full-time
Description
JOB TITLE: Program Manager - Supported Living
DEPARTMENT: Community Living
SUPERVISOR'S TITLE: Assistant Director - Supported Living
POSITIONS SUPERVISED: Direct Support Professionals - Supported Living and Home Leaders - Supported Living
JOB STATUS: Full-Time, Non-Exempt
SCHEDULE: Monday-Friday, 8:00am-4:30pm, plus 24/7 on-call
Summary:
Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.
Key Responsibilities:
Staff Leadership & Supervision
- Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders
- Assist in staff recruitment, hiring, onboarding, training, and performance management
- Provide ongoing feedback, conduct evaluations, and address performance concerns
- Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts
Service Delivery & Program Oversight
- Oversee implementation and effectiveness of Individual Support Plans (ISPs)
- Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
- Ensure services are person-centered and promote independence and self-advocacy
- Maintain regular communication with individuals served, families, and providers
- Conduct weekly home visits to monitor service quality, staff performance, and compliance
- Provide or coordinate transportation and ensure access to community resources
Scheduling & Operational Management
- Review and approve staff schedules to ensure appropriate coverage and compliance
- Maintain oversight of staffing patterns and operational needs across assigned homes
- Participate in on-call rotation and provide 24/7 support as required
- Work flexible hours, including direct service shifts during staffing needs or crises
Documentation & Administrative Duties
- Ensure accurate and timely completion of all required documentation
- Complete administrative tasks such as billing, timesheets, and mileage reports
Qualifications & Skills:
- Strong leadership, supervision, and team development skills
- Excellent communication (written, verbal, and electronic)
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Demonstrated empathy and commitment to person-centered services
Physical & Work Requirements:
- Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities
- Ability to work in multiple home settings as needed
- Ability to provide direct care support when required (including personal care tasks)
- Ability to lift, push, or pull up to 40 lbs
- Frequent standing, walking, and travel between service locations
- Valid driver's license, reliable transportation, and proof of insurance
Certifications & Training Requirements:
- CPR, First Aid, and Bloodborne Pathogens certification
- Certified Restraint Training
- Core A & B certification
- Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)
Additional Information:
For more information, please reach out to Brian James at bjames@rauchinc.org
Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.
Requirements
Education/Experience Requirements:
Bachelor degree or 3 years' experience in providing direct service to people with developmental disabilities. Supervisory experience helpful.
Salary Description
$17-19/hr