Program Manager, Talent Operations

Amazon.com Inc

Newark, NJ

JOB DETAILS
SKILLS
Acceptance Testing, Best Practices, Change Management, Continuous Improvement, Cross-Functional, Documentation, Entrepreneurship, Establish Priorities, Leadership, Materials Testing, Operational Improvement, Operational Support, Operations Management, Process Improvement, Project Tracking, Project/Program Management, Regulatory Compliance, Requirements Management, Risk Analysis, Standard Operating Procedures (SOP), Storytelling, Strategic Planning, Talent Management, Use Cases, VMS Operating System, Vendor/Supplier Management, Workforce Planning
LOCATION
Newark, NJ
POSTED
6 days ago

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE

In this role, you will independently manage and drive programs and initiatives for the Audible Talent Operations & Programs team. You will lead cross-functional projects from conception to implementation, including process improvements, system enhancements, and change management initiatives. You will ensure successful delivery of key operational improvements while building strong relationships with stakeholders across recruiting, HR, and business teams. A key focus area for this role will be supporting Audible"s global mobility programs and contingent worker (CW) programs, including providing strategic guidance to Audible managers on contingent workforce planning and strategy, and driving the adoption and operational support of our vendor management system (VMS) tool.

As a Program Manager, Talent Operations, you will...

  • Independently develop and maintain project documentation, including workflows, use cases, and standard operating procedures
  • Lead the implementation of new tools and processes, including user acceptance testing and training material development
  • Track and manage project milestones, proactively identifying risks and communicating status updates to stakeholders and leadership
  • Execute change management activities by creating comprehensive user communications, training materials, and adoption tracking mechanisms
  • Partner with cross-functional teams to define requirements, prioritize feedback, and drive consensus on solutions
  • Serve as a key point of contact for Audible"s contingent worker programs, advising managers on CW engagement strategy, compliance requirements, and best practices
  • Drive the operational support, adoption, and continuous improvement of global mobility tools and the vendor management system (VMS) tool

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling. We spark listeners" imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles