Program Manager, Tech Ops

Description:
1. Position Title: Program Manager, Tech Operations
2. Number of Positions Needed: 1
3. Length of Contract: 12 Months
4. Location/Site: Virtual - US
5. 100% Remote

** Top 3-5 skills, experience or education required for this position **
Experience with software release management
Ability to work in ambiguous situations
Strong communication skills with ability to flex communication style for technical teammates as well as non-technical stakeholders and leadership
Detailed oriented and organized, ability to create clarity within complexity
Experience with reporting and analysis, and ability to work directly with data, especially with Jira
Job Title: Program Manager, Tech Ops
Position Overview:
As the Program Manager, Tech Ops, you will report to the Sr. Manager, Tech Operations and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.

Key Responsibilities:
" Oversee technical release management, coordinating across teams to ensure smooth and timely execution.
" Manage the release calendar and ticket lifecycle, ensuring visibility, documentation, approvals, and conflict prevention.
" Communicate releases across the org and to senior leaders, while also maintaining an organized history of release notes for reference.
" Manage the intake process for new technology requests and projects from cross-functional stakeholders
" Create automation and support maintenance of data flows into tools such as AirTable
" Oversee org-wide document management across tools such as Confluence and SharePoint
" Provide org-wide communications support, creating presentation decks and coordinating presentation input from multiple teams
" Support onboarding activities related to org-wide data, such as managing organization charts
" Create and deliver reporting on data related to release, intake, and prioritization processes to inform decision making at all levels of leadership
" Drive organizational effectiveness by supporting various needs on diverse projects and strategic initiatives across the Tech Ops team

Required Experience & Skills
Bachelor s degree or equivalent experience
5+ years of experience in tech industry in roles such as project management, release management, or business operations
Experience in tech industry
Proven organizational skills and time management abilities
Ability to adapt to new technologies and evolving processes
Strong problem-solving skills with initiative to drive projects independently
Ability to effectively communicate to a variety of stakeholders
Ability to manage multiple priorities and work independently
Ability to work and multi-task in a fast-paced environment
Ability to collaborate with and assist others to be successful as a team