Program Manager, Tenancy Support Services
Wellspring
Louisville, KY
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Behavioral Health, Case Management, Community Providers, Community and Social Services, Continuous Improvement, Contract Requirements, Customer Support/Service, Diversity, Documentation, Flexible Spending Accounts, Health Insurance, Healthcare, Healthcare Reimbursement, Homeless Services, Medicaid, Mentoring, Nonprofit, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Psychiatry and Mental Health, Reimbursement, Social Work, Staff Training, Team Player, Test Program, Training/Teaching
LOCATION
Louisville, KY
POSTED
Today
Since 1982 Wellspring has championed mental health recovery in Louisville. Serving some of the most vulnerable people in our community, Wellspring is a pillar of hope. We support adults in building healthy & hopeful lives through behavioral health, supporting housing, & employment services. We believe recovery is possible for all people with psychiatric disabilities and our recovery-oriented programming incorporates person-centered care & utilizes a multi-disciplinary approach.
Wellspring’s success depends on our highly qualified and dedicated staff. We hire individuals who are committed to excellent service to our clients, to each other, and to the community. We value diversity, equity, & inclusion and encourage all people to apply!
What employees say about Wellspring...
Program Manager, Tenancy Support Services:
Wellspring is seeking a full-time Program Manager to provide Tenancy Support Services and manage Wellspring's (i)RISE program which includes serving as the agency's primary point of coordination for referrals, service authorization workflows, documentation expectations, and the Kentucky Medicaid Waiver Management Application (MWMA) process.
This position will be supporting a new program for Wellspring. While the basic framework for the (i)RISE program has been established, the Program Manager will help build out the day-to-day operations, refine workflows, maintain program processes, and support the continued program development as it grows.
The Program Manager will support a team of approximately 3-6 employees as well as eligible participants in obtaining and maintaining stable, independent housing through pre-tenancy and tenancy-sustaining services, while coordinating closely with outside case managers, state-level case managers, waiver contacts, landlords, community providers, and Wellspring team members. They will help bridge local service coordination gaps by communicating, organizing, following up, and connecting participants to housing-related and community resources. The Program Manager may also maintain a small caseload of participants receiving direct tenancy support services and ensure services are person-centered, recovery-oriented, housing-focused, well-documented, and consistent with applicable Medicaid, program, contractual, and Wellspring requirements.
Education/Qualifications:
- A bachelor’s degree in a related field is highly preferred.
- Minimum of three years of experience working with clients with serious mental illness (SMI) along with experience in any of the following: behavioral health, housing services, homeless services, social services, case management, Medicaid waiver services, and/or supportive housing is required.
- Program management experience is required. This can include demonstrated experience developing, coordinating, and maintaining program workflows; managing referrals, service authorizations, documentation, or other program requirements; monitoring timelines, outcomes, and deliverables; communicating with internal and external partners; problem-solving operational barriers; and supporting continuous improvement of program processes.
- Supervisory, lead, or equivalent experience is preferred. This includes experience such as providing work direction, mentoring or training staff, coordinating team workflows, supporting quality review, or serving as a senior/lead staff member in a program or service setting.
- $50,000 - $56,000
- This position requires clearances of state and federal background checks, multiple abuse/sex offender registries, and clearance of exclusion lists prior to employment.
- Offers of employment are contingent upon successfully passing a pre-employment drug screening. This position is a part of the annual random drug-testing program.
At Wellspring, we know you can’t take care of others if you’re not supported yourself. That’s why we offer a benefits package designed to protect your health, support your life outside of work, and give you the freedom to focus on what matters most: helping people recover and thrive.
The Benefit That's Hard to Find:
One of the biggest reasons our employees stay at Wellspring is something harder to list on a benefits sheet: you can actually make and see your impact here. We pride ourselves in being large enough to make a difference and small enough that your voice matters. Being a mission-driven nonprofit with a collaborative culture, employees have the ability to:
- Work autonomously
- Advocate for clients
- Implement ideas quickly by working closely with those who can make fast decisions
- Focus on care rather than bureaucracy
Health:
- Medical insurance with employer contributions
- Dental and vision coverage fully paid for employees (single premium only)
- Health Reimbursement Arrangement (HRA) to help offset medical expenses
- Flexible Spending Accounts (FSA) for healthcare and dependent care
- Employee Assistance Program (EAP) for confidential support and resources
- 401(k) with 100% employer match up to 4%
- Employer-paid basic and voluntary life insurance/AD&D for employee (employee-paid spouse and children options available)
- Employer-paid short-term and long-term disability coverage
- Generous paid time off (PTO) starting after 90 days of employment
- 9 paid holidays
- Free access to courses that offer continuing education credits to help maintain licensure
- Mileage reimbursement for work-related travel
- Collaborative culture where staff ideas are heard and can quickly translate into improvements
- Free downtown parking
- Use of company vehicle
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