Program Manager

Position Title: Program Manager

Department: Programs

Reports to: Manager, Program Management

Wage range: $81,000-$102,000 + Commissions

Job Summary:

We are seeking a Program Manager to lead and manage customer programs in our fast-paced electronic manufacturing services (EMS) environment. This role bridges customer expectations and business deliverables, ensuring that programs are executed successfully while maintaining profitability and high customer satisfaction. The ideal candidate is a hands-on leader with a strategic mindset, technical depth, and a proactive approach to solving problems.

Principal Accountabilities:

• Understand and stay current with customer expectations and align them with the company's business requirements to define clear deliverables.
• Act as the main point of contact for customers, ensuring consistent and effective communication throughout the program lifecycle.
• Conduct regular internal and customer program reviews to assess progress, identify challenges, and propose solutions.
• Lead cross-functional teams (engineering, supply chain, manufacturing, quality) to execute programs on time and within budget.
• Ensure appropriate cross-functional problem-solving initiatives are in place to address program issues and risks.
• Coordinate all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
• Communicate program requirements and updates effectively to functional and business management teams.
• Develop quotations based on Customer Request for Quotes, coordinate material quoting with the SFE Quote Analyst, and establish labor pricing.
• Ensure accurate input and maintenance of sales orders in the ERP system.
• Manage engineering change orders with customer.
• Administer and coordinate the entire supply-chain commitment process with internal operations and communicate order status and commitments to the customer.
• Manage inventory levels for each assigned customer.

Minimum Qualifications:

• Highly computer literate
• Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry.
• 3+ years' experience using an ERP system
• Ability to travel periodically to customer locations

Minimum Competencies:

• Ability to communicate complex issues and help gain consensus through the various levels of organizations, whether internally or externally, in order to accomplish what needs be done.
• Able to read engineering drawings and technical documents, should be able to relate any important changes to engineering and other functional groups.
• Understand how materials demand is driven; organized, and the systematic management of materials for manufacturing.
• Minimum of 3 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry.
• Program managers are the central focal point between SFE and the OEM and program managers often find themselves as mediators, in between different functional groups. Program managers should be able to handle conflict.
• Interpersonal skills to effectively interact with all levels of staff

Preferred Qualifications:

• 5 years of experience in Program Management, Sales, Customer Service, or Manufacturing within an EMS or related industry.
• PMP or similar project management certification is desirable.
• Bachelor's Degree

Preferred Competencies:

• Ability to provide leadership and guidance to team members supporting assigned accounts
• Strong organizational and communication skills.

As part of our commitment to a safe and trustworthy workplace, Impact ES Vancouver conducts background checks on all final candidates. These checks may include verification of employment history, education, criminal records, and other relevant information, depending on the position.

All background checks will be conducted in compliance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).

A candidate's background will not be used as the sole basis for disqualification unless it is determined to be directly related to the responsibilities of the position.