Program Manager - Visual Design # 26-16983

Duration: 5 months contract (with potential to extend)

Role Overview
We are seeking an experienced Program Manager to embed within our Visual Design team on a contract basis. This role is responsible for orchestrating the end-to-end operational rhythm of the design organization — from managing creative project pipelines and cross-team dependencies to facilitating reviews, tracking delivery, and ensuring design initiatives land on time and at the quality bar the team sets. The ideal contractor brings both program management rigor and a genuine appreciation for creative work, enabling designers to focus on craft while the PM keeps the machine running smoothly.
 
Key Responsibilities
 
Design Program Operations

• Own the Visual Design team's program calendar, sprint cadence, and intake process for new work requests.
• Maintain and communicate the master project tracker across all active design initiatives, including status, owners, blockers, and ETA.
• Coordinate milestone reviews, critique sessions, and sign-off checkpoints with stakeholders across Product, Marketing, Engineering, and Brand.
• Track creative deliverable pipelines (e.g., UI components, brand assets, motion design, campaign creative) and surface risks early.

Cross-functional Coordination

• Serve as the primary operational liaison between the Visual Design team and partner teams including Product, Engineering, Marketing, and Content.
• Facilitate handoffs of design assets and ensure downstream teams have what they need, when they need it.
• Coordinate with Brand and Marketing on campaign timelines, creative deadlines, and asset delivery schedules.
• Manage dependencies between design and development, flagging spec gaps or approval delays that could impact build timelines.

Stakeholder Engagement & Reporting

• Prepare and deliver weekly/bi-weekly design program status updates for design leadership and key stakeholders.
• Produce roadmaps, capacity snapshots, and delivery forecasts that inform planning and resourcing decisions.
• Drive retrospectives and continuous improvement conversations around how the team takes on and completes work.

Process & Tooling

• Maintain and improve program management tooling (e.g., Jira, Confluence, Asana, Figma project views) to give the team visibility into work in flight.
• Establish lightweight but effective governance for design request intake, prioritization, and escalation.
• Document and socialize team processes to ensure consistency as the design organization scales.

 
Required Qualifications

• 5+ years of program or project management experience, with at least 2 years embedded in or closely supporting a design, creative, or UX team.
• Demonstrated track record managing multi-workstream creative programs with competing deadlines and multiple stakeholders.
• Strong fluency with design workflows, creative review processes, and asset delivery pipelines.
• Proficiency with program management tools: Jira, Confluence, Asana, Smartsheet, or equivalent.
• Working knowledge of design tools (e.g., Figma, Adobe Creative Suite) at a level sufficient to navigate projects and understand deliverable types.
• Exceptional communication skills — written, verbal, and visual — with the ability to translate between designer and non-designer audiences.
• Highly organized, proactive, and comfortable operating in fast-paced, ambiguous environments.

 
Preferred Qualifications

• Previous experience supporting Brand, Marketing Design, or Product Design organizations.
• Familiarity with design systems and component library workflows.
• Background in agency or in-house creative operations.
• Experience working with distributed or globally dispersed creative teams.
• PMP certification or equivalent program management training.

 
What Success Looks Like

• Design programs run on time, stakeholders are never surprised, and designers have clarity on priorities.
• The intake-to-delivery process is documented, consistent, and continuously improving.
• Leadership has real-time visibility into program health, capacity, and risks.
• The Visual Design team feels operationally supported and freed up to do their best creative work.

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visitwww.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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