Program Manager - Wellness Center

Role: Program Manager

Reports to: Program Director

Program: 1301-DT Wellness

Department: Mental Health

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

In collaboration with the Wellness Center Director and other team leadership, the Wellness Center Program Manager will oversee the Wellness Center program for adults. The Program Manager will monitor and ensure that the Wellness Center provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will also provide administrative supervision for clinicians and direct practice case managers. The Wellness Center Program Manager will additionally function as an intake coordinator for community members seeking services.

Essential Duties and Responsibilities:

• LPS Designated to participate in initiating 5150 involuntary psychiatric holds and takes the lead with crisis management.

• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff

• If 2 years post-licensure, participates in the clinical supervision of Master's level staff that are BBS Registered.

• In collaboration with supervisor, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted OCS program and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.

• Complete required reporting to funders as outlined by contract requirements

• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases

• Provide individual and team supervision, support, and performance evaluations for all assigned staff

• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts

• Ensure adherence to funding source contract and performance standards

• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

• Effectively represent agency at funding partner or collaborative meetings

Qualifications:

• Master's degree in Social Work, Psychology, or a related field of study from an accredited university

• Valid registration and licensure with the California Board of Behavioral Sciences

• Must have at least 1000 clinical hours accrued towards licensure

• LPS Designated to participate in crisis management team to initiate 5150 involuntary psychiatric holds for FSP Clients.

• Willingness to supervise program student interns as a Field Instructor and/or provide individual or group supervision to Masters-Level Staff.

• Outstanding clinical review skills

• Strong training, project management, and team-building skills

• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients

• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills

• Knowledge of trauma informed services, housing first and harm reduction methodologies.

• Experience providing administrative and clinical supervision

• Experience working with people living with mental illness and/or substance abuse

• Current, valid California Driver's license with an acceptable driving record and reliable vehicle.

Preferred Qualifications:

• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates