Program Manager

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead multiple interdependent projects, coordinating cross-functional teams across business and IT.
• Build strong collaborative relationships across IT and Operations, influencing without direct authority.
• Plan, maintain, and evolve program roadmaps, milestones, dependencies, scope, and budgets as priorities change
• Monitor progress, risks, issues, staffing needs, schedules, and costs; implement mitigation strategies and corrective actions as needed
• Ensure programs meet expectations for architecture alignment, functionality, quality, timeline, and budget
• Drive change management, operational readiness, and stakeholder adoption
• Define success metrics, KPIs, and performance evaluation frameworks; deliver transparent, data-driven reporting through dashboards and executive communications
• Reinforce PMO, Agile, and intake best practices; ensure requirements readiness and clarity
• Lead workflow transformation initiatives and system implementation programs through successful completion
• Partner with technical product managers to prioritize features and manage scope to meet delivery objectives
• Forecast resource needs, manage vendors and SOWs, create projects and work items, and assign resources accordingly
• Maintain clear, accessible documentation including project plans, scope, risks, assumptions, and dependencies
• Ensure acceptance, ownership, and measurable business outcomes
• Foster a culture of continuous improvement, efficiency, and innovation
• Portfolio administration activities such as project intake proposals, portfolio dashboards, and updating governance artifacts.
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Bachelor’s degree in business or other related field or equivalent professional experience
• Minimum Five years of experience managing complex programs or medium to large cross-functional initiatives in IT or telecommunications.

Preferred

• PMP Certification plus one of the following additional certifications: PfMP (Portfolio Management Professional), PgMP (Program Management Professional) or OPM3 (Organization Project Management Maturity Model) SAFe, Scrum Master, Certified Agile Coach (CTC, CEC, PMI-ACP)

REQUIRED SKILLS:

• Demonstrates strong teamwork, interpersonal and collaborative skills.
• Strong technical background with deep understanding of software development and Agile methodologies
• Proven ability to lead cross-functional teams and work independently or collaboratively
• Excellent written and verbal communication skills, including executive-level communication
• Demonstrated leadership, time management, facilitation, and organizational skills
• Experience managing projects and programs across the full lifecycle using multiple methodologies
• Expertise in risk assessment, trade-off analysis, mitigation strategies, and issue resolution
• Proven ability to deliver projects within defined scope, timeline, budget, and quality requirements
• Proficiency with enterprise project management tools and best practices (e.g., MS Project, Project Online)
• Expertise in project governance and documentation (charters, plans, schedules, budgets, reports, KPIs)
• Ability to define KPIs, build metrics frameworks, and apply Agile metrics (velocity, burndown/burnup) effectively
• Proven experience in workflow transformation and technology/system integration
• Strong analytical, problem-solving, and prioritization skills; able to manage multiple initiatives in dynamic environments
• Strong familiarity with and experience using project management software such as MS Project.
• General knowledge of process improvement via Six Sigma/Lean concepts desired but not required.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
• Experience with different PM Software tools used to manage individual projects and roll up programs for reporting and financials

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment, hybrid remote option available.
• Frequent utilization of manual dexterity and visualizing of a computer screen