PROGRAM MANAGER -Job Description The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented. Department & Purpose Programs Responsible for disabilities to live, work and connect; engages directly with developmentally disabled adults and their families based on their prescribed individual needs Reports To: Program Director Stakeholders Internal: Front Line Staff ,People Served, Direct Reports Other Program Managers External: Families Prospective program families and Persons served Regulatory Entities Employee Classification: Exempt Summary: The Program Manager is responsible for how services are delivered including administrative functions, quality assurance and compliance as well as staff management. Essential Functions: Strategic Thinking Implements overall program strategy o Assists with growing program services and needs are met o Translates organizational strategy into program activities and goals. o Monitors and reports program goal progress o Adapts program operations when changes arise Effective Process Management & Operations o Oversees daily program operations o Appropriately handles people and/or process issues including emergency situations o Participates in creation of budget and ensures adherence (includes billing and utilization as necessary) o Reconciles accounts/petty cash/credit cards Compliance and Quality o Completes and submits reports accurately and timely o Ensures staff is properly trained on service delivery and are held accountable for compliance o Proactively collaborates with all LADD departments and regulatory agencies Models The LADD Way (TLW) and supervises direct reports ensuring their performance is aligned with TLW and the policies and practices set for the department o Ensure staff have what they need to deliver excellent/exceptional services to person served o Leads performance management for direct reports o Participates in performance management for indirect reports o Proactively collaborates with the HR team o Responsible for interviewing, hiring, and onboarding new employees o Represents LADD to the public in a positive manner as appropriate Stays up to date on industry practices and ensures appropriate ongoing training of current staff Keeps up-to-date on all relevant training and certifications Program Manager AdditionalResponsibilities Plans and updates activity calendar Fills in for staff when necessary Attends internal and external meetings and events as necessary Hires and trains staff as necessary Education/Skills & Experience: -Associates degree in business or a related field and; -Minimum of 2-3 years of management experience or a minimum of 5 years of progressive management experience -Excellent interpersonal skills across diverse individuals and groups -Demonstrated superior supervisory skills Ability to appropriately delegate tasks -Flexibility and adaptability -Organized and detail oriented -Ability to use a computer and other related office equipment -Maintain all required certifications -Sound risk management decision making -Proficient in Microsoft Office Suite and related software application platforms -Demonstrates adaptability and ability to appropriately problem solve -Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization Work Environment & Physical Demands -Work schedule will normally be Monday through Friday and may include weekends and/or evenings -Job will include being in an office environment as well as remote sites; and will require travel to other locations |