At Apple, innovation drives everything we do - From transformative products to industry-leading environmental initiatives. Join us to help shape a world-class global logistics network that enables speed, scale, and sustainability. Reporting to the Sr. Manager, WW Global Freight Planning Logistics and Operations, the Worldwide Logistics Operations Program Manager will be responsible for defining and executing the Global air and ocean logistics operations strategy, performance metrics to support Finished Goods and Apple care supply chains. This role leads end-to-end operational excellence across Air, Ocean and Ground networks driving performance, visibility, risk mitigation, and progress toward Apples 2030 carbon neutrality commitments. Key Responsibilities-- Global Freight Strategy & Execution Define and drive global air, ocean, multi-mode operations strategy in partnership with regional logistics and BPR teams. Partner with regional logistics and procurement teams, to establish lead time SLAs and service levels for both Air and Ocean. Partner with WW Supply Demand Management to establish service level for New Product Introduction (NPI) and Business as Usual (BAU) products. Centralize "Eyes on Freight" visibility and standardize execution management across AMR, EMEIA, APAC. Strong focus on lead-time optimization, and service performance improvements. Monitor global market conditions and implement proactive risk mitigation strategies. Operational Excellence & Tools As a WW Inbound operational supply manager, you are tasked with holding suppliers accountable for on time Performance, Data Quality and impose penaltys as per contractual terms. Develop key management systems and KPIs for both supplier account teams and executive-level performance reviews. Work with BPR teams to build out "Portals" and move from data collection to making more sound business decision based on data automation. Drive process improvements across ocean, air, and rail operation networks. Present pertinent operational topics in the Weekly Business review. New Product Introduction (NPI) & Speed Ensure logistics operational readiness for product launches. Align cross-functional stakeholders (WW/Regional Supply Demand Management, WW/Regional Logistics team) to meet speed and service targets. Architect capacity for NPI and contingency strategies to balance cost, capacity, and lead time. Sustainability & Supplier Governance Develop and implement Supplier Engagement management scorecards. Track and drive measurable progress toward 2030 decarbonization goals. Partner with data providers to optimize routing, emissions, and network efficiency. Cross-Functional Leadership Partner closely with Regional Logistics, Supply Demand Management, Manufacturing, and AppleCare. Influence executive stakeholders through clear communication and data-driven recommendations. Lead change initiatives across a complex, global organization. Requirements 7-10 years in Logistics, Supply Chain, Transportation, or Industrial Engineering BS/BAMBA is preferred 5+ years senior program management experience in global air and ocean operations. Strong strategic thinking and program leadership capability. Demonstrated executive presence and experience presenting to senior leadership. Deep Industry knowledge of global air and ocean markets. Advanced analytical capability and strong Excel/Numbers proficiency. Proven ability to work in ambiguous, fast-paced environments.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.