Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and theres no telling what you could accomplish. The people here at Apple don't just craft products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.
The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apples Supply Chain and Retail Fulfillment Operations. In this role, youll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.
The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apples 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.
This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. Youll also partner with senior leadership to define business process and capability roadmaps aligned to Apples evolving retail strategy. The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.
Lead cross-functional programs from concept through delivery Translate business needs into clear requirements and scalable technology solutions Partner with functional teams and IS&T to align business process and systems design Define and manage process and capability roadmaps Drive testing, rollout, training, and post-launch review Communicate status, risks, and decisions clearly to leadership Manage escalations, perform root cause analysis, and drive resolution Define KPIs and measure project and operational success Bachelors degree required; (Industrial Engineering, Operations Research, or Technology, or related field) 6+ years of global supply chain management experience in complex industries Excellent communication and presentation skills with the ability to adapt to any audience level Self starter Experience defining and implementing KPIs for operational metrics Proficient in process mapping and other process analysis techniques Experience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategies Experience coordinating user acceptance testing, rollout, training, and post-launch support Proven track record managing global, complex projects including stakeholder engagement and risk management Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plus Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems Understanding of SAP, SAP Retail, or Warehouse Management Systems Ability to manage multiple concurrent programs across global teams PMP or equivalent project management certification Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus Proven self-starter who thrives in ambiguous environments - able to structure problems, set direction, and drive progress without a fully defined playbook Bachelors degree required; MS (Industrial Engineering, Operations Research, or Technology) or MS / MBA in (Industrial Engineering, Operations Research, or Technology) or related field
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.