PROGRAM NAVIGATOR

Job purpose

Under the direct supervision of the Program Manager, the duties of this position will focus on 1) assisting with special projects and new initiatives; and 2) providing direct social services case management to clients. This position requires a broad base of job knowledges in social services field, excellent analytical skills and ability to effectively manage multiple projects simultaneously.

Duties and responsibilities

• Coordinate projects (new and existing) and outreach to targeted population and community

• Assist program manager with developing outreach plans and strategies

• Conduct outreach activities with various methods

• Collaborate with community leaders and organizations to ensure effectiveness of service and meet grant/program deliverables

• Collaborate with partners and external agencies to develop joint outreach initiatives and share information.

• Assist clients in advocacy and community resources

• Provide accurate and timely information to clients about available resources and programs. Make appropriate referrals to other service providers based on clients' needs.

• Maintain and develop resource networks

• Provide consumer advocacy for clients and the community

• Plan, coordinate, and implement educational events and workshops when assigned.

• Screen and Enroll Clients into Appropriate Social Service Programs

• Conduct comprehensive assessments of clients' needs and eligibility for various social service programs.

• Guide clients through the enrollment process, assisting with paperwork and application submissions.

• Maintain up-to-date knowledge of available social service programs and eligibility requirements

• Provide receptionist coverage, when necessary.

• Provide Comprehensive Case Management to clients

• Develop individualized service plans for clients based on their unique needs and goals.

• Regularly monitor and evaluate the progress of clients in achieving their objectives.

• Coordinate with other service providers to ensure seamless delivery of support to clients.

• Maintain detailed and accurate records of all services provided to clients.

• External office support

• Represent department's program to funders and outside agencies

• Participate in community/agency liaison activities to assure community awareness of services and programs

• Attend program and community meetings and bring back resources to share with supervisors and team

Qualifications

• Some college or post-secondary education is required with a minimum of 2 years work experience in client-facing environment
• knowledge of available community resources and understanding of the field of social service
• Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
• Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
• Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
• Experience preparing written reports, correspondence and other documents required.
• Word processing and data entry experience on Macintosh, Microsoft Word and Excel.
• Must have valid California Driver's License, auto insurance and available transportation

Direct Reports

Director of Programs