Job Description
Program Operations Consultant
Job Number: 26-01426
Job Number: 26-01426
Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Program Operations Consultant for our client in New York, NY.
ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Full-time Program Operations Consultant to support the day-to-day execution of the Financial Wellbeing Program, including agent and employer onboarding, workshop coordination, content management, compliance submissions, program reporting, and process enhancements.
- This role coordinates program operations end to end - from intake and platform setup through operational processes, delivery and reporting - while managing recurring daily, weekly and monthly deliverables, cross-team dependencies, and SLA commitments across multiple concurrent workstreams.
- Highly organized, detail oriented, a fast learner and comfortable managing multiple priorities to deliver within established timelines, has a strong customer-service orientation, and the ability to catch and resolve errors before they reach production and partner reviews.
- Preference for the candidate to have prior experience supporting program operations, process ownership, or field/agent enablement.
- Scope is expected to evolve as additional processes are transitioned into and matured within the value stream.
Responsibilities:
- Program Operations – Own the daily, weekly and monthly operating rhythm across onboarding, workshops, content, compliance, reporting and issue resolution, keeping concurrent workstreams on track to SLA
- Onboarding & Platform Setup – Execute end-to-end onboarding for agents and employer groups: intake surveys, file uploads and handoffs to systems and partners, and email domain configurations
- Workshop Coordination – Manage workshop scheduling and logistics, maintain the workshop tracker and educator locator, and coordinate deck audits ahead of delivery
- Content & Compliance Submissions – Maintain the centralized content library and submission tracker, perform CMS and workshop deck content reviews, and support compliance submissions against filing deadlines
- Reporting & Data Integrity – Produce recurring reporting across agent, licensure, compliance, employer and workshop views, and safeguard process and system integrity through routine auditing
- Issue Resolution – Own the program inbox and issue intake queue, triage and resolve requests to closure, and scale the issues management framework
- Process Documentation & SME – Grow into SME for supported platforms and processes; document processes and SLAs into a single source of truth
- Process Enhancements – Identify automation and efficiency opportunities and support requirements gathering for platform and process improvements
Required Qualifications:
- 3+ years in program operations, project management, or process management role
- Strong project and process management skills, with proven ability to run concurrent recurring deliverables to defined SLAs
- Exceptionally detail oriented, with strong proofreading and content review skills
- Data driven mindset as applied to reporting, tracking and audit of program records
- Demonstrated experience documenting processes and designing workflows
- Strong communication skills
- Highly organized with a bias toward action and a solution-focused approach to problem solving
- Technologic aptitude to have comfort leveraging operating platforms such as Microsoft Office (advanced Excel), Qualtrics, Calendly, CMS/content platforms, JIRA, and AI tools
- Client-focused communicator able to work across compliance, product and field-facing teams
- Preference of experience within insurance, financial services or other regulated industries
Pay Rate: $43.63/Hour.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Carlo Flores
Carlo.Flores@eclaro.com
6466952934
Carlo Flores | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Numbers & Facts
| Location | New York, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $43.63 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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Skills
- Artificial Intelligence (AI)unmatched
- Atlassian JIRAunmatched
- Auditingunmatched
- Automationunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Content Managementunmatched
- Content Management Systems (CMS)unmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Diversityunmatched
- Documentationunmatched
- Email Management/Administrationunmatched
- Financial Servicesunmatched
- Geneticsunmatched
- Insuranceunmatched
- Licensing Complianceunmatched
- Life Insuranceunmatched
- Logisticsunmatched
- Long-Term Careunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Mutual Fundsunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Project/Program Managementunmatched
- Proofreadingunmatched
- Regulatory Complianceunmatched
- Reporting Skillsunmatched
- Requirements Managementunmatched
- Retirement Planunmatched
- Schedule Developmentunmatched
- Service Level Agreement (SLA)unmatched
- Systems Administration/Managementunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Vision Planunmatched
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