Program Operations

Mindlance

Elma, NY

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JOB DETAILS

SALARY

$30.28–$30.28 Per Hour

SKILLS

Aerospace and Defense, Analysis Skills, Billing, Business Skills, Communication Skills, Contract Creation, Contract Management, Contract Review, Credit Processing, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Documentation Standards, ERP (Enterprise Resource Planning), Financial Transactions, Information Technology & Information Systems, Logistics, Logistics Processes, Maintain Compliance, Multitasking, Order Management, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Record Keeping, Reporting Dashboards, SAP, Sales, Small Business, Time Management, Writing Skills

LOCATION

Elma, NY

POSTED

6 days ago

JOB DESCRIPTION
***This job will be fully onsite for the first 90 days and move to a hybrid schedule afterwards.

The purpose of the Program Administrator position is to facilitate timely and compliant program execution as well as financial remuneration through the successful completion of the following key responsibilities.
Key Responsibilities
Order Processing- Enters and maintains contract and sales order information in ERP systems to ensure timely and compliant fulfillment of program obligations.
Financial Transactions- Generate invoices, process credit requests and memos
Logistics Coordination- Process packers and resolve shipping issues escalated by Moog shipping
Customer Engagement- Communicates with customers and responds to small business requests
Documentation & Records- Enters and maintains official program records for audit purposes including the creation of contract briefs to support incurred costs submissions.
Compliance & Contracts- Reviews bailment agreements, ensure contract compliance using compliance matrix
Cross-Department Collaboration- Coordinates with internal departments to ensure order fulfillment and issue resolution
Warranty & Returns- Manages RUR (Return Under Review) and repair warranty processes
Reporting & Analysis- Creates and maintain dashboards and weekly reports
Contract and Program Knowledge- Applies basic understanding of contracts and program operations to ensure proper documentation and compliance
Core Skills:
ERP and order management system proficiency (MBS, CCRF, SAP)
Strong written and verbal communication
Attention to detail and accuracy in information/data entry and maintenance
Solid business acumen, basic contract interpretation, and compliance awareness
Ability to manage multiple priorities under tight deadlines
Customer service and stakeholder engagement
Familiarity with space and defense industry logistics and documentation
Analytical thinking and report generation
Problem-solving in shipping and fulfillment processes
Collaboration across departments and functions
Expectations
The Program Administrator ensures accuracy in contract order entry and invoicing, while maintaining compliance with all documentation standards. Timely responses to inquiries, proactive communication of order status, and resolution of shipping issues within 48 hours are essential. The position requires maintaining up-to-date dashboards and reports, safeguarding confidential information, and supporting audits with thorough documentation. Professionalism in customer interactions, attention to detail, and commitment to continuous process improvement are necessary for success.
Disclaimer
This document provides a high-level overview of the above position and is not an official job description. Responsibilities and expectations may evolve. Moog will publish the formal job description at a future date. This overview is for informational purposes only.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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