Program Operations Specialist (CYS) NF-04

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Program Operations Specialist (CYS) NF-04

Department of the Army

United States Army Installation Management Command

Child and Youth Services (CYS), Directorate of Family and Morale, Welfare and Recreation (DFMWR)

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

This position is located at Child and Youth Services, Fort Drum, New York.

Directorate of Family and Morale, Welfare and Recreation (FMWR), Child and Youth Services (CYS) Employee Childcare Fee:

• Available to MWR CYS Regular and FLEX (working a minimum of 15 hours).
• First Child: 100% childcare fee discount.
• Second and Subsequent Child: 25% childcare fee discount.

Incentives and Bonuses

• Incentives and bonuses will not be paid.
• Commissary privileges! See Additional Information. Learn more about this agency

Summary

This position is located at Child and Youth Services, Fort Drum, New York.

Directorate of Family and Morale, Welfare and Recreation (FMWR), Child and Youth Services (CYS) Employee Childcare Fee:

• Available to MWR CYS Regular and FLEX (working a minimum of 15 hours).
• First Child: 100% childcare fee discount.
• Second and Subsequent Child: 25% childcare fee discount.

Incentives and Bonuses

• Incentives and bonuses will not be paid.
• Commissary privileges! See Additional Information. Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

04/28/2026 to 05/28/2026

Salary $89,491 - $105,000 per year Pay scale & grade NF 4

Location

1 vacancy in the following location:

Fort Drum, NY

Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time - This is a Regular Full-Time position with a minimum workweek of 40 hours and eligible for benefits/leave accrual. Service Competitive

Promotion potential

None

Job family (Series)

• 0301 Miscellaneous Administration And Program

Supervisory status Yes Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status No

Announcement number C2SCNAFCY-26-12947822 Control number 866946900

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

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Duties

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• Performs duties under the general direction of the Child and Youth Services (CYS) Coordinator who outlines program objectives and is available for discussion of complicated and unprecedented matters.
• Assists CYS Services coordinator with operational functions of the CYS program in accordance with applicable statutory and regulatory requirements.
• Assists CYS Coordinator with budget preparation and justification. Analyzes monthly budget reports and uses analysis to make adjustments in the programs to support CYS financial and program goals.
• Recruits, hires and supervises staff to include the CYS Nurse, the Functional Technology Specialist and other overarching CYS Personnel not directly tied to a specific program.
• Utilizes automated systems to collect and maintain up-to-date statistical data and oversee the collection and accurate accounting of funds. Analyzes statistical data for inclusion in the CYS Annual Report.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations IAW current Army and DoD policy to include annual influenza vaccinations.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

Progressive work experience directly related to the duties to be performed as described in numbers 1 thru 6 below equivalent to the next lower grade level.

1. Experience working with regulatory, personnel, funding, and budgeting proponents. Knowledge of management analysis, personnel development, and APF and NAF funding and oversight relationship to CYS programs.

2. Four years of program administration experience in child and youth programs.

3. Experience in training adults and working effectively with command staff, professional staff and parents.

4. Demonstrated ability to plan, organize work, and analyze problems to identify significant factors, gather pertinent data and recognize solutions.

5. Comprehensive oral and communications skills and analytical writing skills. Ability to present ideas and proposals to a variety of audiences.

6. Demonstrated ability using computers with standard office software such Microsoft Excel, Word, Power Point, and e-mail.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Must be clearly listed on your resume to be considered highly preferred. Applicants that possess the highly preferred criteria may be sent first for consideration.

• The most highly qualified candidate will have knowledge of and experience in working with CYMS and CYERT or similar automated systems.

Additional information

This position is for Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum, New York. FMWR includes Child and Youth Services, Business Recreation, and Support Services, which enable Soldier readiness, support the resilience and well-being of Soldiers and Families.

Area of Consideration

• This job is open to candidates who worldwide.

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00PM CST on 05/28/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are authorized based on a determination that a PCS move is in the Governments interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Other:

• As an added employee incentive, the Department of Defense (DoD) granted approval to extend temporary limited commissary privileges (excluding the purchase of tobacco or alcohol products) to CYS employees. This temporary approval expires 31 December 2026.

Important Information Regarding Access to Certain Federal Facilities:

• Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities:

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
• This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If youre tentatively qualified, well take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If its later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

Required documents

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• DA 3434 or equivalent
• References or letters of recommendations
• Proof of Marriage Status
• Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-26-12947822. The complete application package must be submitted by 11:59 PM Eastern Time on 05/28/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12947822.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address BN-NAF-W0XQAA US ARMY GARRISON FORT DRUM

DO NOT MAIL

Fort Drum, NY 13602

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• DA 3434 or equivalent
• References or letters of recommendations
• Proof of Marriage Status
• Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-26-12947822. The complete application package must be submitted by 11:59 PM Eastern Time on 05/28/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12947822.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Expand Hide how to apply

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address BN-NAF-W0XQAA US ARMY GARRISON FORT DRUM

DO NOT MAIL

Fort Drum, NY 13602

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

Fort Drum, home of the 10th Mountain Division (LI), is located in northern New Yorks picturesque North Country, one of the most historically unique and geographically beautiful areas of the United States offering many outdoor recreational opportunities from hunting and fishing to winter sports. Fort Drum is approximately 30 miles south of the Canadian border, 85 miles north of Syracuse, and 350 miles north of New York City. Family and Morale, Welfare and Recreation (FMWR) employees enjoy great benefits and unique opportunities including: competitive salaries; flexible, part time/full time positions; career diversity and progression; paid leave; medical, dental, vision, life insurance; flexible spending account options and 401K/retirement. FMWR employees are provided job-related training and continued educational opportunities; have access to use free state of the art fitness facilities and a pool; opportunities to work special events to include festivals, 5k runs, and recreational activities while serving our military community; can enjoy HyperBowl entertainment, recreational lodging, discounted tickets for theme and local attractions; rent boats, campers, party equipment, etc.; and receive discounted child care while employed by Child and Youth Services (CYS). A career with FMWR awaits you, and is your gateway to travel and work at any one of more than 70 U.S. Army installations worldwide. We are excited to welcome you to Team Drum!

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address BN-NAF-W0XQAA US ARMY GARRISON FORT DRUM

DO NOT MAIL

Fort Drum, NY 13602

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

https://drum.armymwr.com/

Summary

This position is located at Child and Youth Services, Fort Drum, New York.

Directorate of Family and Morale, Welfare and Recreation (FMWR), Child and Youth Services (CYS) Employee Childcare Fee:

• Available to MWR CYS Regular and FLEX (working a minimum of 15 hours).
• First Child: 100% childcare fee discount.
• Second and Subsequent Child: 25% childcare fee discount.

Incentives and Bonuses

• Incentives and bonuses will not be paid.
• Commissary privileges! See Additional Information. Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

04/28/2026 to 05/28/2026

Salary $89,491 - $105,000 per year Pay scale & grade NF 4

Location

1 vacancy in the following location:

Fort Drum, NY

Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time - This is a Regular Full-Time position with a minimum workweek of 40 hours and eligible for benefits/leave accrual. Service Competitive

Promotion potential

None

Job family (Series)

• 0301 Miscellaneous Administration And Program

Supervisory status Yes Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status No

Announcement number C2SCNAFCY-26-12947822 Control number 866946900

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