Program & Operations Supervisor-Fawn

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent - managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Job Overview:

The FAWN Program & Operations Supervisor for the Food and Wellness Network (FAWN) at Turning Points for Children oversees FAWN's in-house services of food distribution and operations. This includes the acquisition and distribution of food and supplies and partnerships to ensure FAWN can provide a comprehensive network of supports for the community served. The FAWN Program Supervisor will ensure FAWN operations run in an efficient, organized, and thorough manner to adequately address the needs of the community served at all FAWN locations. The FAWN Program Supervisor, with support from the Community Engagement Coordinator, manages FAWN's external engagement and partnerships. The FAWN Program Supervisor provides oversight to all FAWN support staff, interns & volunteers while building a network of resources for clients through partnerships, educational workshops, access to public assistance, and referrals to other programs. Additionally, the FAWN Program Supervisor assists in the daily operations of the pantry and supports the Divisional Director in program development, sustainability, and expansion.

Responsibilities:

Supervision

• Oversees the recruitment of interns from Philadelphia area colleges, universities, and high schools to support FAWN pantry operations, provide research, and lead projects that enhance TPFC and FAWN's mission.
• Provides supervisory oversight to all FAWN support staff, interns & volunteers supporting with general pantry duties
• Serve as the task manager and primary point of contact for all interns & volunteers related to general pantry duties/responsibilities.
• Work in conjunction with Divisional Director to ensure all staff roles are appropriately assigned.
• Attends periodic staff and personal conferences; confers with Divisional Director on difficult problems; prepares reports and correspondence related to pantry operations.
• Recruits a volunteer base to support pantry operations including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours.
• Supervises and trains all FAWN Interns, including having regular check-ins, performance evaluations, and skills assessments.
• Orients new interns and volunteers to all TPFC and FAWN pantry policies, procedures, and expectations.

Food Distribution Services

• Orders food weekly, accepts deliveries, and assists with restocking of supplies, including the breakdown of large volume purchases.
• Assists with calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments.
• Manages on-site operations for all pantry locations and liaises with site contacts when relevant.

Administrative

• Plans, reviews, and evaluates operating policies, practices, and procedures for FAWN and assists Divisional Director in policy review and implementing changes in program procedures.
• Supports data collection necessary to track consumer information and service history and input into database.
• Participates in grant-writing, progress reports, and other resource development activities for FAWN program and other TPFC programs as needed.
• Assists in daily operations of the food pantry and nutrition education classes.
• Supports the Divisional Director in the development and expansion of the FAWN program, partnerships, and supports.

Skills/Required Knowledge:

• Knowledge of social services, child welfare, and family systems services.
• Knowledge of hunger relief systems, health promotion, and nutrition education.
• Theories, principles, and techniques of working with individuals with severe emotional, mental, and social problems.
• The principles, practices, methods, and techniques in the field of social service planning.
• Good organizational and interpersonal skills.
• Comfortable working in a fast-paced environment.
• Good organizational and problem-solving skills.
• Comfortable with conflict management and having difficult conversations.
• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested.
• Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.
• Comfortable working with numbers.
• Comfortable working in a fast-paced environment.
• Completes paperwork and other responsibilities in a timely and accurate manner, maintains an organized work environment.
• Ability to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.
• Culturally sensitive to the needs and diversities of multi-cultural communities.
• Able to meet the physical requirements of the position (managing food loading, storage and preparing food bags).

Experience:

Minimum 2 years' experience in a leadership role supporting hunger relief, food services or social services.

Education Requirement:

Bachelor's in social work, public health, or a related field required. Master's preferred.

PHMC is an Equal Opportunity and E-Verify Employer.