Capability Maturity Model Integration (CMMI), Communication Skills, Customer Satisfaction, Customer Support/Service, Functional Programming Languages, Government Administrative Support, Leadership, Marketing Plan, National Institutes of Health (NIH), Operational Support, Operations Management, Organizational Skills, Presentation/Verbal Skills, Production Control, Production Management, Project Management Professional (PMP), Project/Program Coordination, Project/Program Management, Public Health, Quality Assurance, Reporting Dashboards, Risk, Sociology, Software as a Service (SaaS), Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Support, Technical Writing, Time Management, Training Program, Training/Teaching, Web Programming, Webinar, Writing Skills
CALIBRE Systems, Inc., is an employee-owned, mission-focused solutions and digital transformation company. We are looking for a highly motivated Program Operations Task Lead to join our dynamic team supporting a federal client. This position directs specific Program Operations functional areas, leading subtask teams and ensuring successful execution, delivery, and quality of assigned operational components.
Responsibilitiesinclude, but are not limited to:
· Manage Program Operations subtasks, including scope, schedule, staffing, and risk.
· Assemble and manage teams responsible for:
o DUA tracking and review workflows
o Training, webinars, and conferences
o Website and repository updates
o Stakeholder engagement and retention
o Technical assistance delivery
· Oversee production of Program Operations deliverables, including:
o Stakeholder Engagement and Retention Plans
o Marketing and Dissemination Plans
o Technical Assistance Reports
o User Satisfaction Reports
· Manage production of communications, reports, and technical assistance materials.
· Own and lead functional areas such as stakeholder engagement, training, or technical assistance.
· Maintain clear coordination with the Program Manager.
· Ensure timely preparation, review, and clearance of federal deliverables, including PRA packages when required.
· Coordinate development and maintenance of:
o Public-facing program website content
o Dashboards tracking program participation, usage, and trends
o Self-service technical assistance tools and knowledge resources
· Maintain consistent, professional communication with NIH staff, COR, and external partners.
Required Skills
- Ability to lead and manage program operations subtasks and teams
- Strong organizational and communication skills
- Ability to oversee stakeholder engagement, data governance, and program dissemination activities
- Ability to coordinate technical assistance and program support functions
- Strong written and verbal communication skills
Preferred Skills
- Familiarity with SaaS workflow tools
- Experience coordinating training sessions, webinars, or outreach events
- Background in technical writing or quality assurance (QA)
Required Experience
- Bachelor’s degree in Public Health, Sociology, Business, or related field
- 5+ years of technical experience supporting program operations or related activities
- 2+ years of experience serving as a Task Lead on efforts of comparable size and complexity
- Experience leading federal program support teams
- Relevant professional certifications commensurate with program operations duties (e.g., PMI, PMP, CMMI)
Preferred Experience
- Experience supporting training programs, stakeholder engagement, or outreach initiatives
- Experience working in structured program environments supporting federal clients
- Experience supporting technical assistance delivery or program communications