Program & Resources Assistant (Bilingual - Spanish)

Hively

Oakland, CA

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JOB DETAILS

SALARY

$24–$26 Per Hour

SKILLS

Apiary/Beekeeping, Artificial Intelligence (AI), Childcare, Communication Skills, Community Relations, Community Support, Community and Social Services, Customer Relations, Data Collection, Data Quality, Dental Insurance, Detail Oriented, English Language, Establish Priorities, Financial Services, Financial Transactions, Funding, Lift/Move 20 Pounds, Manual Dexterity, Market Surveys, Mathematics, Microsoft Office, Multilingual, Nonprofit, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Record Keeping, Service Delivery, Social Work, Spanish Language, Team Player, Time Management, Vendor/Supplier Selection, Vision Plan, Willing to Travel

LOCATION

Oakland, CA

POSTED

Today

Who We Are

Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Opportunity
The Program & Resources Assistant is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients at Hively. The Program Assistant will be responsible for managing the flow of parent resources, education and the community closet. They are also responsible for making appropriate referrals to internal departments and external agencies.

What You Will Do:

Provide a warm welcome to Hively guests
Perform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail
Assist in maintaining a clean and orderly office environment
Process family need assessment forms and provide resources to families based on their need
The program assistant will be responsible for issuing enhanced referrals to Stage 1 clients
Track Hively client survey
Manage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized
Create, track and maintain new family enrollment welcome bags
Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google
Provide referrals and educational resources for families looking for childcare
Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed
Accurately capture service records and financial transactions as assigned
Maintain required confidential participant records and TrustLine applications according to department, agency, local, State, and Federal requirements
Maintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources
Create and maintain resources in Google Drive and Notion
Conduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland
Provide backup to Intake and Provider Support positions
Other duties as assigned

What you should bring:

Experience in a human services agency or equivalent educational degree
Bilingual and fluent in Spanish and English
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Flexibility to travel to and work from other Hively office locations in Alameda County as needed
Donation pick up

Preferred Knowledge, Skills and Abilities:

BA/BS with major coursework in social services/human development or related field
Experience in the delivery of services to a diverse population
Previous experience working for a non-profit

Physical Requirements:

Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time
Ability to stand for extended amounts of time
Manual dexterity to use a telephone and computer
Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
Physical agility to push/pull, squat, twist and turn
Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments

$24 - $26 an hour

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.

Benefits

* Medical, dental, and vision plans covered at 100% for the employee

* Health & Dependent Care FSA

* 14 Paid Holidays + 4 flex holidays, including your birthday!

* Generous paid time off policy (over 3 weeks per year)

* Tuition Reimbursement ($1,000/year)

* Employee Appreciation Program

* Life & Long Term Disability Insurance covered 100% by Hively

* 403(b) plan

* SEP-IRA plan with an employer contribution of 5% of annual salary

* Learning & Development Opportunities

* Financial wellness program with unlimited access to personal financial advisors

* Industry competitive salary ranges

* Note: Benefits described apply to full-time, permanent positions only. Internships, temporary, part-time, or contract roles are not generally eligible for most benefits.

Welcoming Candidates from All Backgrounds

Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

Hively

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