Program Sales Specialist

An exciting career as a Program Sales Specialist is available at GetWireless!

The Program Sales Specialist serves as the primary sales resource for the AT&T SPEED program, AT&T's Ecosystem Distribution and non-stock fulfillment program, providing pre-sales and post-sales support to AT&T sellers and partners. This role manages quoting, product selection, lead time communication, OEM coordination, and customer support from opportunity through fulfillment. Success requires strong relationship management, wireless/IoT knowledge, organization, and collaboration to drive revenue growth and exceptional customer experience.

Responsibilities:

• Deliver timely, accurate quotations meeting established service level agreements.
• Increase quote-to-order conversion through initiative-taking engagement.
• Provide exceptional customer support throughout the sales lifecycle.
• Drive revenue growth through strategic OEM and AT&T partner alignment.
• Maintain high customer satisfaction and operational accuracy.
• Serve as the primary sales contact for AT&T SPEED customers (AT&T sellers and partners).
• Manage complete pre-sales and post-sales customer experience.
• Prepare accurate and timely product quotations.
• Recommend products and solutions based on customer requirements.
• Communicate product availability, inventory status, and estimated lead times.
• Coordinate with OEM partners to provide technical expertise, product recommendations, and opportunity assistance.
• Respond to customer inquiries regarding products, compatibility, ordering, and order status.
• Collaborate with internal operations, procurement, and fulfillment teams.
• Monitor open quotes and maximize quote-to-order conversion.
• Support new product introductions, promotions, and end-of-life transitions.
• Maintain relationships with OEM manufacturers, AT&T sellers and partners.
• Resolve customer issues with internal and external stakeholders.
• Provide product knowledge on wireless, mobility, and IoT solutions.
• Ensure compliance with AT&T SPEED processes and SLAs.
• Maintain accurate CRM/ERP records.
• Support strategic sales initiatives and account growth.

Knowledge & Experience Requirements:

• Bachelor's degree preferred or equivalent experience.
• 3–5+ years in wireless, IoT, mobility, distribution, or technology sales.
• Experience with B2B sales and channel partners.
• Knowledge of wireless devices, networking, and IoT technologies.
• Experience with OEMs and distributors.
• Excellent communication and consultative selling skills.
• Strong organizational, analytical, and problem-solving abilities.
• Experience with Microsoft Office and CRM/ERP systems.
• AT&T business sales or carrier ecosystem knowledge preferred.
• FirstNet, mobility, or enterprise networking experience is a plus.

Key Performance Indicators:

• Quote turnaround time
• Quote-to-order conversion
• SLA compliance
• Customer satisfaction
• Order accuracy
• Revenue influenced

Compensation: $60,000 - $70,000 

Why Join Our Team?

• Remote/Hybrid working schedule
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy