Program Solutions Specialist

The Program Support Specialist manages the day-to-day responsibilities associated with multiple clients' business objectives. The person in this role will implement and develop eStore merchandise programs and coordinate with all internal departments and teammates to ensure success. This individual will also produce timelines for deliverables, facilitate meetings and client correspondence and deliver reporting as outlined in client contracts. This role will act as the steward for client contracts and ensure that all contractual obligations are being met accordingly.

Primary Responsibilities:

• Work closely with internal teams to develop relationships.
• Work in conjunction with Account Directors to develop a strategic plan to grow margin and sales
• Ensure that E-stores support overall retention and growth strategy, troubleshoot when necessary
• Coordinate and consult with internal departments as needed
• Act as communication liaison to internal departments that support customer - Sales, Customer care, IT, Distribution and Accounting
• Organize data and deliver program reporting
• Work with sales team to develop client business review, marketing calendars and promotions that support client goals
• Provide recommendations to management to reduce costs, streamline processes and reduce company and client inventory exposure
• Create timeline and communicate launch and refresh status updates to stakeholders
• Direct re-order activities and monitor stock levels with the assistance of the purchasing manager
• Source merchandise with the assistance of the account management team to keep e-store fresh
• Work with marketing, merchandising and Account teams to market and promote programs
• Ensure that program merchandise meets brand, quality and margin standards
• Serves as a liaison and primary point of contact for cross functional partners/brands and evaluate, prioritize, develop, manage, implement and test all online company store initiatives.
• Helps to develop the user experience of assigned Program websites including site navigation, content development, online sales funnels and online promotional campaigns.
• Perform inventory analysis, work with Purchasing manager to place inventory orders and to ensure proper inventory turns.

Education & Training Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum of 5 years Promotional Products Industry experience preferred.
• Proven/demonstrated experience developing enterprise level programs.
• Advanced computer skills (Microsoft office products).
• Proficient in all technology solutions - ecommerce back end, NetSuite, etc. Excellent written and verbal communication skills.
• Ability to communicate directions and expectations clearly and efficiently.
• Ability to manage and prioritize a multitude of projects simultaneously.
• Excellent time management and organization skills. High attention to detail.

Competencies

Summit Competencies:

• Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately.
• Creativity - developing fresh ideas that provide solutions to all types of business challenges.
• Client-focused - building and maintaining excellent service to internal and external clients, always keeping the client experience in mind.
• Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation.
• Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability.
• Teamwork - promoting cooperation and commitment within a team, to achieve common goals.

Role Competencies:

• Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills.
• Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect.
• Influencing Others - influencing the work and culture of a cross-functional team by building trust, integrity, and competence. Reaching consensus across disciplines by driving logic and critical thinking.
• Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit.
• Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism.
• Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.