Program Specialist 2, Admissions

Program Specialist 2, Admissions

Salary

$4,004.00 - $5,240.00 Monthly

Location

Mount Vernon Campus, Mount Vernon, WA

Job Type

Classified - Permanent, Scheduled

Job Number

C26-037

Department

Student Services

Opening Date

09/03/2026

• Description
• Benefits
• Questions

Position Summary

The Opportunity: The Admission Program Specialist 2 performs complex admissions, enrollment, and placement functions in a fast-paced Entry Services Department. Serves as a primary point of contact for new students, managing the admissions process using the Student Management System (PeopleSoft), and providing excellent customer service. In addition, the position supports daily operations on the Mount Vernon campus and is a liaison to the Whidbey Island Campus and the San Juan Center enrollment services team. This position serves as a subject-matter expert on placement, application processing, and enrollment workflows, applying statewide policies and institutional procedures to ensure accurate student records and equitable services.

This position supports students from initial inquiry through enrollment and works closely with departments such as Advising, Financial Aid, Testing, Workforce Education, Cashiers, and Instruction. The role includes responsibility for interpreting rules, resolving complex admissions cases, handling confidential data, and recommending workflow improvements. This position processes the Suspicious Admissions Applications process.

This is a full-time classified position working 40 hours per week, 12 months per year, on-site at the Mount Vernon Campus.

The Location: Skagit Valley College is on the traditional and unceded territories of the Coast Salish People's, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.

Mission: Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.

Vision: The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access, achievement, and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

Guiding Principles: Respect, Integrity, Open and Honest Communication, Collaboration, and Compassion.

About SVC: Established in 1926, Skagit Valley College is a comprehensive community college within the Washington State Board for Community and Technical Colleges (SBCTC) providing associates and bachelor's degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC's Vision statement; "Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities."

SVCs commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all.

SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.

Skagit Valley College offers:

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching, learning, and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles.
• Friendly, supportive, and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

Duties and Responsibilities

Admissions Processing & Application Management

• Manage college admissions and processing, ensuring accurate, timely, and compliant processing of applications;
• Evaluate application completeness and resolve discrepancies such as duplicate IDs and inaccurate coding;
• Verify applicant documentation, including ID, transcripts, and residency forms.

Enrollment Services & Registration

• Interpret and apply registration policies, including prerequisites, waitlists, deadlines, and program-specific requirements;
• Troubleshoot system and enrollment issues (e.g., ctcLink and CRM problems);
• Participate actively in the New Student Registration and onboarding events.

Suspicious Admissions Applications

• Identify admissions applications with inconsistencies or potential fraudulent indicators;
• Collect, review, and complete necessary documentation to resolve fraudulent cases;
• Manage identity verification interviews with the suspicious account holders as needed to verify identity.

Data Reporting & Placement Management

• Identify and resolve discrepancies in student records, enrollment, and tuition;
• Update student groups, service indicators, and milestones accurately in ctcLink;
• Review and evaluate high school transcripts to determine appropriate placement aligned with SBCTC and college guidelines;
• Ensure accurate entry of placement information into ctcLink and student management systems.

Customer Service & Student Support

• Provide high-quality frontline customer service to prospective and current students in person, by phone, email, and virtual platforms;
• Assist students with admissions steps, application processes, and general enrollment information;
• Maintain thorough knowledge of college programs, services, deadlines, and policies to support students effectively;
• Troubleshoot basic admissions and enrollment issues; escalate complex cases to the Program Specialist 3 or Director as needed;
• Support campus departments by providing accurate information and appropriate referrals to Advising, Financial Aid, Testing, Workforce Education, and other services;
• Assist with orientation, outreach, and student-facing events to support enrollment and engagement;
• Protect confidential student information in accordance with FERPA and institutional policies;
• Contribute to improving workflows, customer service practices, and communication materials to enhance the student experience;
• Participate in ongoing training to stay current on admissions policies, residency rules, system updates, and college procedures.

Program Lead for hourly and work-study student employees

• Support hiring of student work-study and student hourly employees;
• Create and manage weekly schedules for front counter staff;
• Coordinate A-Team and hourly work-study weekly work schedule;
• Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned.

Qualifications

Minimum Qualifications

• Associate's degree or higher OR two (2) years of experience in higher education student support OR an equivalent combination of education and experience;
• Two (2) years of experience providing excellent customer service to a diverse population in Student Services or in a program specialty that provides similar services;
• Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level.

Preferred Qualifications

• Associate degree or higher;
• Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level.

Salary, Benefits, Conditions of Employment, Application Procedure, About SVC

Salary and Benefits:

• Salary is based on Range 44, Step A, $4,004 per month with periodic increments to $5,240 per month. This position is eligible for the Multilingual premium pay of five percent (5%). The multilingual pay is incorporated in the posted salary range. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

Application Deadline: Priority screening will begin after September 13, 2026. Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled.

Priority Screening Date: September 13, 2026

Interviews with Committee: Week of September 21st

Finalist Interviews: Week of September 28th

Anticipated Start Date: October 16, 2026

Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.

Application Procedure:

To be considered for this position, applicants must:

• Meet the minimum qualifications and;
• Submit a complete application to the online recruitment system at www.skagit.eduthat includes the following:
• The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
• A current resume; (Attachment: Resume);
• A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.

Conditions of Employment:

• Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

• In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
• If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
• This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.

Application Assistance: If you have questions about the position or require special accommodation, you may contact Human Resources at (360) 416-7794, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at (360) 416-7718 by the application closing date.

For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at (855) 524-5627 from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer.

SVC Annual Security Report: The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies, procedures, and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking, and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling (360) 416-7794 or by accessing the Report at:https://www.skagit.edu/about/safety-security-parking/

Skagit Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.

Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, and/or gender identity, pregnancy, genetic information, age, marital status, disability, honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies, contact Carolyn Tucker, Vice President of Human Resources/EEO, 360.416.7794 or carolyn.tucker@skagit.edu. For inquiries regarding sexual misconduct compliance, contact Title IX Coordinator, Sandy Jordan, 360.416.7923 or sandy.jordan@skagit.edu. Mailing address: 2405 E. College Way, Mount Vernon, WA 98273.

Why work at Skagit Valley College?

Nestled between the Cascade Mountains and Puget Sound in the northwest corner of Washington State, Skagit Valley College offers a unique and highly regarded transfer curriculum and professional-technical programs that respond to the workforce needs of the region. The College celebrates diversity in its staff and students, and adheres to a set of guiding principles: respect, integrity, open and honest communication, and collaboration.

Benefits

Skagit Valley College offers a comprehensive benefits package that includes high-value medical, dental, and vision insurance for employees and their eligible dependents with affordable monthly premiums. Basic life and long-term disability insurances are provided with the option to purchase additional coverage at a low employee cost. Flexible spending account and dependent care assistance programs are also available.

We help you prepare for life after your career by offering an excellent retirement plan, which includes employer contributions. In addition, employees have the option to participate in two tax-deferred retirement investment programs.

Personal and Professional Development

Staff development and personal growth are encouraged at Skagit Valley College. Training opportunities are offered to build employee competencies and develop leadership capacity. A professional development funds program and participation in the State Employee Tuition Waiver program provide further potential for personal and career growth.

A Full Work/Life Package

Pay, benefits, flexibility, and workplace opportunities to help you get the most out of your career and out of life.

01

Select from below the options that best describe your highest education attained.

• Not applicable.
• High School diploma, GED, or equivalent.
• Some college: one (1) to two (2) years of college.
• Some college: three (3) to four (4) years or more of college.
• Associates degree or equivalent.
• Bachelors degree or equivalent.
• Masters degree, or higher degree.

02

Specify the field of study of your highest education attained if applicable, or if further clarification is needed relating to your highest education attained, please describe in the text box below (if not applicable, type "n/a")

03

Select from below the options that best describe your experience in providing excellent customer service to a diverse clientele in Student Services, Enrollment Services, Admissions, Registration, Financial Aid, or related area or in a program specialty that provides similar services to a specific population.

• None / not applicable - no relevant experience, or related experience.
• 1 month to 6 months of experience.
• 6 months to 11 months of experience.
• 12 months to 23 months of experience.
• 24 months to 35 months of experience.
• 36 months to 47 months of experience.
• 48 months to 59 months of experience.
• 60 months or more of experience.

04

In the text box below, describe how you meet this qualification: Experience in providing excellent customer service to a diverse clientele in Student Services, Enrollment Services, Admissions, Registration, Financial Aid, or related area or in a program specialty that provides similar services to a specific population. Responses such as "see resume" or similar may be considered incomplete and result in disqualification.

05

This position will perform duties in English and Spanish including translation of materials and outreach activities. This position requires the ability to read, write, and speak in Spanish at advanced/fluent speaker levels. Select from the options below the level that best describes your Spanish language proficiency.

• 0 - No Practical Proficiency - No practical speaking proficiency.
• 1 - Elementary Proficiency - Able to satisfy routine travel needs and minimum courtesy requirements.
• 2 - Limited Working Proficiency - Able to satisfy routine social demands and limited work requirements.
• 3 - Minimum Professional Proficiency - Able to speak the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical, social, and professional topics
• 4 - Full Professional Proficiency - Able to use the language fluently and accurately on all levels pertinent to professional needs.
• 5 - Native or Bilingual Proficiency - Equivalent to that of an educated native speaker.

06

I acknowledge that I have read the application procedure found in the job announcement. In order to be considered for this position, I understand that I must complete the online application, which includes the names and contact information for at least three (3) professional references, responses to the supplemental questions, and the following documents as attachments: 1) A current resume; 2) A cover letter addressing how your education and experience relates to the duties and responsibilities of the position.

• I understand the application requirements.

Required Question

Employer Skagit Valley College

Address 2405 E College Way

Mount Vernon, Washington, 98273

Website http://www.skagit.edu