Program Specialist 3

Regulatory Oversight For Financial Service Providers

The Washington State Department of Financial Institutions' (DFI) mission is to protect consumers and advance the financial health of Washington State by providing fair regulation of financial services and educating consumers to make informed financial decisions. Collectively and independently, the Department's nearly 250 employees within its five divisions - Administration, Banks, Consumer Services, Credit Unions, and Securities - work together to create a stronger economic future and secure financial environment for Washington'sconsumers and businesses alike. DFI is self-supporting, in that none of its operating revenues come from the state's general tax funds. Its operating revenues are paid by the organizations and individuals it regulates. To learn more about the Department of Financial Institutions, please visit their website at www.dfi.wa.gov. We employ and serve diverse people of all backgrounds including people of color, women, LGBTQ+, people with disabilities, and veterans. This culture of respect promotes a professional and inclusive environment where maximizing potential through opportunity is achievable by everyone. Benefits of working for DFI include:

• Medical, dental, retirement, and generous paid vacation, sick leave, and holidays.
• Healthy work-life balance.
• Commitment to diversity, equity, and inclusion where every person is recognized and valued.
• Telecommuting up to two days per week and flexible work hours.
• Professional development and continuing education opportunities, including DFI's in-house CLE program and other training that ensures employees are successful.
• You may be eligible for Public Service Loan Forgiveness.

In the Division of Consumer Services, consumer protection is at the heart of what we do, whether we are regulating emerging FinTech industries like those dealing in cryptocurrency or more established forms of money transmission, escrow, consumer lending, and loan servicing. We license and conduct examinations of the people and companies in those industries and take action against those who violate the law. We pride ourselves on helping people - by ordering refunds or restitution for consumers, by enhancing the efficiency and effectiveness of state government, and by working to maintain robust, healthy financial industries.

Duties

This position functions as a representative of the Licensing Program Unit and is a resource for licensees by providing procedural and substantive review of applications and to provide technical assistance to licensees. This position is responsible for making independent judgement decisions based on a comprehensive review of various document submissions. These duties ensure effective regulation of our licensees through efficient operations and the ability to monitor performance. Some of what you will do:

• Independently conduct procedural, substantive, in-depth and independent assessment of mortgage company and individual applications and amendments.
• Independently analyze regulated mortgage company and individual materials to ensure compliance with statutory requirements.
• Independently identify, research, and resolve deficiencies in company and individual applications.
• Assist in developing internal procedural documents for licensing activities.
• Provide information to internal staff, customers, or constituents pertaining to license types.
• Independently compose and issue correspondence whether by email or within external licensing system to request items.
• Establish and maintain tracking systems and working templates for the licensing of and monitoring program participants.
• Accurately and efficiently update multiple databases with licensing information.
• Apply knowledge of applicable statutes and rules to review of relevant regulated entity activities.
• Identify and report system issues to immediate supervisor and Information Systems (IS).
• Ensure applicable documents, correspondence, and licensing records are scanned or indexed into document management system in a timely manner.

Qualifications

Desired qualifications include:

An Associate's degree AND three years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor's degree AND one year of experience providing assistance to customers regarding inquiries, complaints or problem; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problem.

• Experience and ability to independently respond to and resolve inquiries, complaints and customer services issues with minimal supervision.
• Ability to efficiently use computer software to successfully perform the essential job functions of the position.
• Experience accurately entering data into a database software or web-based database applications, including experience navigating, updating, and researching information.
• Experience working with diverse clientele, including experience interacting professionally and respectfully with all customers regardless of age, lifestyle preferences, race, ethnicity, socioeconomic, or educational backgrounds.
• Intermediate-level experience using MS Word and Excel.
• Typing/keyboarding at 40 or more words per minute.
• Effective oral and written communication skills to respond to customers, supervisors, and/or peers.
• Ability to effectively analyze, research rules and policies pertinent to the registration issues and the ability to share that information to specific individuals and/ or the work group.
• Self-motivation to organize your own workload to meet deadlines.
• Ability to plan and organize assignments or tasks to create timely and accurate work products.

Supplemental Information

The Division of Consumer Services employs a hybrid work schedule with up to three days of telework. Your official workstation will be defined as the Tumwater Headquarters Office.

Applications for this recruitment will be accepted electronically. Submitting your application materials electronically will act as confirmation that the information submitted is complete and accurate to the best of your knowledge. Failure to provide all required application materials may result in disqualification. Interested applicants should select the "Apply" button and attach the following materials to their application:

• Cover Letter
• Resume
• Three professional references* (provide contact name, phone number, email address, company name, and job title)

*A professional reference is someone who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have sufficient professional references, please include non-professional references, such as educators or other professional associates.

Note: Application review may begin immediately. DFI reserves the right and may exercise the option to close this recruitment and make a hiring decision at any time. It may be to the applicants advantage to submit application materials as soon as possible. Background check including credit history and criminal record history will be conducted prior to a new hire.

Contact Information: Tom Grant 360-725-7817 Recruiting@dfi.wa.gov