Program Specialist 3

Program Specialist 3

Salary

$4,882.00 - $6,578.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2606CSPS3(13)

Department

Dept. of Financial Institutions

Division

Division of Consumer Services

Opening Date

06/29/2026

Closing Date

7/12/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Providing Regulatory Oversight for Our States Financial Service Providers

About Our Agency:

The Washington State Department of Financial Institutions (DFI) mission is to protect consumers and advance the financial health of Washington State by providing fair regulation of financial services and educating consumers to make informed financial decisions. Collectively and independently, the Departments nearly 250 employees within its 5 divisions - Administration, Banks, Consumer Services, Credit Unions, and Securities - work together to create a stronger economic future and secure financial environment for Washingtons consumers and businesses alike. DFI is self-supporting, in that none of its operating revenues come from the states general tax funds. Its operating revenues are paid by the organizations and individuals it regulates. To learn more about the Department of Financial Institutions, please visit our website atwww.dfi.wa.gov.

We employ and serve diverse people of all backgrounds including people of color, women, LGBTQ+, people with disabilities, and veterans. This culture of respect promotes a professional and inclusive environment where maximizing potential through opportunity is achievable by everyone.

Benefits of working for DFI include:

• Medical, dental, retirement, and generous paid vacation, sick leave, and holidays.
• Healthy work-life balance.
• Commitment to diversity, equity, and inclusion where every person is recognized and valued.
• Telecommuting up to two days per week and flexible work hours.
• Professional development and continuing education opportunities, including DFI's in-house CLE program and other training that ensures employees are successful.
• You may be eligible for Public Service Loan Forgiveness.

About The Division:

In the Division of Consumer Services, consumer protection is at the heart of what we do, whether we are regulating emerging FinTech industries like those dealing in cryptocurrency or more established forms of money transmission, escrow, consumer lending, and loan servicing. We license and conduct examinations of the people and companies in those industries and take action against those who violate the law. We pride ourselves on helping people - by ordering refunds or restitution for consumers, by enhancing the efficiency and effectiveness of state government, and by working to maintain robust, healthy financial industries.

Duties

About the Position:

This position functions as a representative of the Licensing Program Unit and is a resource for licensees by providing procedural and substantive review of applications and to provide technical assistance to licensees. This position is responsible for making independent judgement decisions based on a comprehensive review of various document submissions. These duties ensure effective regulation of our licensees through efficient operations and the ability to monitor performance. Without this assistance, the division could not maintain timeliness for licensing decisions and responses to other stakeholders.

Some of What You Will Do:

• Independently conduct procedural, substantive, in-depth and independent assessment of mortgage company and individual applications and amendments.
• Independently analyze regulated mortgage company and individual materials to ensure compliance with statutory requirements.
• Independently identify, research, and resolve deficiencies in company and individual applications.
• Assist in developing internal procedural documents for licensing activities.
• Provide information to internal staff, customers, or constituents pertaining to license types.
• Independently compose and issue correspondence whether by email or within external licensing system to request items.
• Establish and maintain tracking systems and working templates for the licensing of and monitoring program participants.
• Accurately and efficiently update multiple databases with licensing information.
• Apply knowledge of applicable statutes and rules to review of relevant regulated entity activities.
• Identify and report system issues to immediate supervisor and Information Systems (IS).
• Ensure applicable documents, correspondence, and licensing records are scanned or indexed into document management system in a timely manner.

Qualifications

Desired Qualifications:

An Associate's degree AND three years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor's degree AND one year of experience providing assistance to customers regarding inquiries, complaints or problem; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problem.

Additionally, the best qualified applicant will possess:

• Experience and ability to independently respond to and resolve inquiries, complaints and customer services issues with minimal supervision.
• Ability to efficiently use computer software to successfully perform the essential job functions of the position.
• Experience accurately entering data into a database software or web-based database applications, including experience navigating, updating, and researching information.
• Experience working with diverse clientele, including experience interacting professionally and respectfully with all customers regardless of age, lifestyle preferences, race, ethnicity, socioeconomic, or educational backgrounds.
• Intermediate-level experience using MS Word and Excel.
• Typing/keyboarding at 40 or more words per minute.
• Effective oral and written communication skills to respond to customers, supervisors, and/or peers.
• Ability to effectively analyze, research rules and policies pertinent to the registration issues and the ability to share that information to specific individuals and/ or the work group.
• Self-motivation to organize your own workload to meet deadlines.
• Ability to plan and organize assignments or tasks to create timely and accurate work products.

Supplemental Information

Official Work Station:

The Division of Consumer Services employs a hybrid work schedule with up to three days of telework. Your official workstation will be defined as the Tumwater Headquarters Office.

Application Process:

Applications for this recruitment will be accepted electronically. Submitting your application materials electronically will act as confirmation that the information submitted is complete and accurate to the best of your knowledge. Failure to provide all required application materials may result in disqualification.

Interested applicants should select the "Apply" button and attach the following materials to their application:

• Cover Letter
• Resume
• Three professional references* (provide contact name, phone number, email address, company name, and job title)
• A professional reference is someone who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have sufficient professional references, please include non-professional references, such as educators or other professional associates.

Note: Application review may begin immediately. DFI reserves the right and may exercise the option to close this recruitment and make a hiring decision at any time. It may be to the applicants advantage to submit application materials as soon as possible.

Background Investigation:

Prior to a new hire, a background check including credit history and criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Contact Information:

Tom Grant

360-725-7817

Recruiting@dfi.wa.gov

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

In the space provided, share in your own words (not AI generated), the last time you intentionally learned about someone else's culture? What did you learn from the experience?

02

In the space provided, share in your own words (not AI generated), a situation where you had to adapt your usual way of doing things to better serve someone or a group of people with backgrounds different than your own. What did you change and what was the outcome?

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov