PROGRAM SPECIALIST - CENTRALIZED SERVICES - 08252026- 80308

Job Information

State of Tennessee Job Information

Opening Date/Time08/25/2026 12:00AM Central TimeClosing Date/Time09/07/2026 11:59PM Central TimeSalary (Monthly)$3,631.00 - $4,533.00Salary (Annually)$43,572.00 - $54,396.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentHuman Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, STATEWIDE

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0021864_DHS_Program_SpecialistCSCS_Davidson_9726.pdf

This is a remote position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and five years of full-time professional experience in one or a combination of the following: social services, human services, education, accounting, auditing, Program policy development, federal program contract management, case management, eligibility determination, and/or social services grant coordination.

Substitution of Graduate Education for Experience: Graduate course work in any social services field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

Substitution of Experience for Education: Additional full-time professional experience in a field as listed above may substitute for the required education on a year-for-year basis to a maximum of four years.

OR

Experience equivalent to three years in human services work as a state employee or as a individual under contract with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class may be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This vacancy is within the Tennessee Department of Human Services (TDHS), Child Support Program. The DHS Program Specialist is responsible for human services program evaluation and consultative work of average to considerable di¿culty; performs related work as required. The Child Support Program o¿ers a variety of services that support children and families. Services include locating absent parent(s) for the purposes of obtaining support or establishing paternity; establishment and enforcement of child support orders and/or medical support orders; collection and distribution of child support payments, etc. The DHS Program Specialist duties will include submitting Administrative Liens to Financial Institutions, Employers, and Insurance Companies. It includes working with internal and external customers to reach case resolutions. This position will support the Child Support Program¿s Centralized Services Unit.

Responsibilities

¿ Prepare Child Support liens / notices and submit them to Financial Institutions, Insurance Companies, Attorney¿s and clients.

¿ Respond to customer service calls and inquiries from customers, employers and other agencies.

¿ Negotiate liens and maintain records in the Child Support Enforcement System (TCSES).

¿ Maintain daily statistical records of all inquiries received.

¿ Review Credit Bureau disputes.

¿ Attending meetings to discuss ideas for accuracy and delivery of excellent customer service.

Competencies (KSA's)

Competencies:

• Decision Quality
• Optimizes Work Processes
• Organizational Savvy
• Communicates Effectively
• Situational Adaptability

Knowledges:

• Customer and Personal Service
• Clerical
• Law and Government

Skills:

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Reading Comprehension

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• General Office Equipment
• Computer/Laptop/Tablet